| reply to jimbopalmer
Re: I have been bought by Windjammer Cable Please note. We were never notified that Windjammer was buying out TWC. Got up this morning and phone was dead. Called TWC customer service and was re-directed to WIndjammer. Called them and they assurred my phone would be up and going by 1600. Called at 1800 and was told that it could take until the 19th of January before the phone will be up. Their website is pathetic and very non-professional and not all the icons will open up. We had Adelphia and never had a problem. Dumped AT&T phone and internet since service was so slow and only get dial-up (we only live 1 mile from town) and TWC fixed everything. We were very happy until this unprofessional company took over. My wife is disabled and home all day with no way to commuinicate (cell phone service is bad here)with anyone. I am not happy and if nothing is done soon I will drop all and go to complete satellite. Anyone else having problems?? |
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 Smith6612Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:21
 ·Frontier Communi..
·Verizon Online DSL
| Just note that if you move the internet to satellite, you're going to be dealing with FAPs, high latency (600+ms time minimum I think) and varied speeds. Satellite TV, landline Phone and DSL would be the way to go if you seriously want to drop your cable. |
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1 edit | reply to Upsetcustomer
The sale was announced last year and, unfortunately, approved by regulators. (Comcast has announced it wants to shed smaller markets it acquired from the Adelphia bankruptcy sale, too.) As I mentioned before, Windjammer is a new entity created solely to buy the smaller markets that TWC acquired from the Adelphia sale. It is comprised of a private equity group (bad) and a very small cable operator in Jupiter, FL (see my first post above for the company details). TWC will be handholding Windjammer during the transition. (Not a good sign IMHO.) I would agree that you'd be happier going back to DSL--if you thought DSL was slow, you'll be even unhappier with satellite. Maybe some Floridians who have experience with Jupiter Cable can give people some feedback about the company and it's track record of support. Again, given the fact that a private equity group is the major investor, don't expect for Windjammer to hold on to these assets for long. |
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 socalblitzrestore the constitutionPremium
join:2008-07-31
Fullerton, CA | reply to Upsetcustomer
said by Upsetcustomer :
Got up this morning and phone was dead. Called TWC customer service and was re-directed to WIndjammer. Called them and they assurred my phone would be up and going by 1600. Called at 1800 and was told that it could take until the 19th of January before the phone will be up. Six days without phone service is a public safety issue -- I would contact city hall and local media. Depending on where you live there are additional remedies, but you didn't post that info. |
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