Reviews:
 ·WOW Internet and..
| reply to Chuckles
Re: Does not care. TM reps are scored are somewhat the same. They are based upon being able to try and provide customer service and actually be nice. regardless if they don't know what they're talking about or not. They believe customer reps can always be trained. Be rude and non-helpful and not offer the customer anything for their problem- get wrote up or fired.
TM will tell you this if you talk to Customer Relations (not the actual call in number Relations calls you by request only via fax) and by MGT in the call centers. |
