jeffhambone
Peace, through superior firepower
join:2002-02-02
Manassas, VA
 ·Comcast
1 edit | reply to baineschile
Re: Its good to see..
Truly being proactive would mean actually fixing the systemic problems mentioned in the news item above that create the customer service issues in the first place. Reacting to Web postings and Twitters, while commendable, simply demonstrates that there's significant unsolved problems in customer service and tech support. It's the equivalent of applying multiple band-aids to a sucking chest wound, in the hopes that no one will notice the difference.
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