  d_l Barsoom Premium,MVM join:2002-12-08 Reno, NV
| reply to texasbanzai Re: Upgraded to DSL Pro, only getting 2.0Mbps - 1.5 mi from CO
So you might be four or five days into your speed jump from Express? Generally if the next speed jump to 2496 doesn't happen by five or six days after ramp start, it won't ever happen automatically. ... but be sure to wait the full 10 days before posting in Direct. I think the techs in Direct can't over ride the 10-day ramp or are sternly warned not to do so by management.
AT&T Direct form is here: »/forum/sbcdirect and they even have a special posting category for failed upgrades.  |