| reply to fiberguy
Re: Does not care. FiberGuy,
As someone who usually agrees with you, I have to disagree here.
If you are talking about the sales department, then you are correct.
But would you say the same for the people who handle the CHSI and CDV support calls?
How do you sell another service to those who are calling for a problem with a service they already have?
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I'll do it later. |
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 Jim GurdPremium
join:2000-07-08
Plymouth, MI | said by LeftOfSanity:How do you sell another service to those who are calling for a problem with a service they already have? SBC used to do that all the time. It infuriated me greatly to be upsold instead of trying to fix my problem. I kicked them to the curb 7 or 8 years ago and switched to MCI for dialtone. I'm now using VoIP with Vonage.
I wouldn't go back to SBC (now at&t) for local service under any circumstances. There are many other choices available now. They don't care about fixing problems, just increasing the monthly bill by pushing unwanted services on people calling with technical issues.
I can't say I have noticed a problem with Comcast but I rarely need to call them anyway. The only issue I have with them is they closed a bunch of service centers and I had to drive all the way to Ann Arbor to return a cable box. They closed both the Canton and Wayne offices.
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Calling an illegal alien an undocumented worker is like calling a crack dealer an unlicensed pharmacist. |
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