Ahh...so the tric to receiving better service is to start the call saying "I'm thinking of upgrading my service, but I need to see this problem fixed first."
Tried that. Didn't work. They couldn't figure out how to make the 'triple play' work here even though it's advertised ad nauseam. To this day my address comes up "unservicable" even though it's had cable since 1981. That ended today...no more cable nonsense here. -- Toolmaster of La Grange.