| Bumpy cutover to new computer systems coming up The Fairpoint cutover from Verizon backroom computer systems is scheduled for Jan 31. To get ready customer changes will be frozen for a couple weeks.
From Jan. 23 to Feb. 9, the company won't process orders for new telephone service or add options to existing phone service. In the first week of February, customers should expect slower response time from customer service agents as employees familiarize themselves with the new system.
But nobody should lose telephone service, and 911 and repair services should go on as usual. Internet customers who now have Verizon e-mail accounts will get new e-mail addresses, but there will be a grace period in which the old addresses will continue to work. Anyone moving in that timeframe, I hope you have cellphones.
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lesopp
join:2001-06-27
Land O Lakes, FL | Obama will save them.
Now think of the airport gate scene from Dumb and Dumber and think of BO flashing a badge emblazoned with the presidential seal as he runs by people warning him while he shouts "its ok, I'm the president". |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:5
 ·Fairpoint Commun..
 ·Hollis Hosting
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So far my experience with FairPoint has been OK. Actually even a little better then Verizon as I'm too far for 3000/768 DSL but FairPoint put through the upgrade. Happy with the extra speed.
FairPoint sent out a mailer recently that transition is effective 1/31/2009. They have new web site »www.myfairpoint.net/ but so far is is not yet up and running.
Be interesting to see how easy it will be to raise capital to roll out DSL to currently unserved areas and once they do that hopefully move to fiber. They better move fast before loss of landline revenue starts to hurt.
/tom |
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