said by comcastcares:My recommendation would be to focus each Customer that you have in front of you and making sure they are handled right. Focus on resolving the reason for the call. This make the job more fun and Customers love it. I think sales can be important, but service comes first. Once the issue is resolved, if there is something that is appropriate you may want to mention it.
Just make resolution and good service your main goal.
Pleasant post but service does not come first in this call center. It's evident by how our calls are graded. More weight on offering and closing sales. Show the reps and customers you mean service comes first by lowering the points weight for selling.
