said by eakint:I said I would update on sending email to the address Frank listed.
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Thank you everyone! )
Immediately after the post, I sent the email, and got two replies. from Frank as he burned the mid-night oil, and another from a Melissa @
Comcast Customer Connect
National Customer Operations.
Also, a phone call this AM, and another email from the local service office. Of course, for my chronic DVR issue they want to roll a tech. ok, need to clear the decks on the 160GB hard drive... lots o TV watching is in the store for this weekend, or prioritization of what I want to see...
Also, I upped the ante on their tech support. since comcast went to smartzone, I've received double emails. it is not a outlook/express issue as I do not use those clients. their level 3 has not figured it out. I've emailed my diary of phone calls and ticket numbers to Frank and Party to figure out. My family is really pissed that 50% or more of the emails are doubled for the last few months, what a hassle being IT support at home and having to rely on comcast phone non-support.
I did want to throw in my 2cents here. my "casual observation" says 1 in 10 local (Philly) techs are helpful. and about 9 in 10 Canadian (they have a strong northern accent anyway) are helpful... anybody else pick up on this???
-todd
Last summer, a storm knocked power out for my parent's, and (for a little while longer) have triple play. They called support, and were scheduled to have it fixed that day. A little background, it was steaming hot, they are elderly and both have respiratory problems. The air conditioning of course, didn't work. They were told someone would be there and the wait wouldn't be that long. So they waited in the heat. After 3 hours, they called and were told that their appointment was canceled. No one knew by whom. Then they were told that they would send someone out sometime the next day. We protested. We said "You guys offer phone service but quit at 5 PM when there's a problem?"
