VirtualLarry
Premium
join:2003-08-01
| MagicJack "error 3"
I have magicjack, it's worked well so far. Well, I had the computer that it was connected to, unplugged for more than a month. So my magicjack wasn't connected for a month. (During that time, I read on this forum that there was an upgrade, which I obviously didn't get.)
I connected the computer again, and magicjack started, then gave me an "error 3". It says "Please connect to the internet, and double-click here (error 3)."
Internet connectivity is fine on this machine.
When I double-click, a quick flash of a window, saying "registration" flashes on-screen and then disappears. Then, in the ad window, it flashes something about an important update in the next 60 seconds, then quickly disappears.
I went to my.magicjack.com, and upon logging in, I'm presented with a screen to purchase magicjack or a 5-year plan. Clicking in the grey text next to the bottom of the screen leads to a page, that is the old my.magicjack.com page, with my account options. It shows my number, and that I am paid up until April, 2013.
So what happened? Why won't my magicjack work, or why won't it upgrade? I feel horribly ripped-off, like I bought some infomercial junk, and now I'm screwed. |
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cdwaldron
join:2008-12-24
Tucson, AZ
| Go into the customer service area and click on the "Vista" upgrade even if you don't have Vista. Allow it to download and install and you will then see the new version of the softphone with your number in the upper left border. ( I didn't say it made sense but I almost guarantee that it will work) Good luck |
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VirtualLarry
Premium
join:2003-08-01
| reply to VirtualLarry
here are the other pics |
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VirtualLarry
Premium
join:2003-08-01
1 edit | reply to cdwaldron
said by cdwaldron  :Go into the customer service area and click on the "Vista" upgrade even if you don't have Vista. Allow it to download and install and you will then see the new version of the softphone with your number in the upper left border. ( I didn't say it made sense but I almost guarantee that it will work) Good luck Do you have a link for that? I cannot find a link from the main page to navigate there?
EDit: Nevermind, I found it. That seemed to work, thanks a million!! |
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cdwaldron
join:2008-12-24
Tucson, AZ | here you go:»www.magicjack.com/9/customercare.asp |
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AJICQ499087
join:2001-12-01
Louisville, KY
1 edit | reply to VirtualLarry
I ran across the exact same problem today with a Windows XP 2005 Media Center PC that has XP service Pack 3 that I had not run with magicJack for more than a month ago and the suggested solution did work. One thing different was during the software upgrade (I had a error 9 message Verify your Login
Your magicJack™ has already been activated.
Please enter your e-mail address and password
to verify your existing account.) I had to give my e-mail address and account password for magicJack to finish updating.
No more error 3. 
--
low cost and fast speed is what customers want in broadband |
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mike hunter
@verizon.net | reply to VirtualLarry
my wife is in the o/b unit at the local hospital and on all 4 m/j units i get error 3 and on my vonage unit i get can not connect and on my beta test vonage soft phone it says can not connect but they all work fine at home |
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charmosz
@NET.PH
|  magicJack uses ports 5060 and 5070, TCP 80 and TCP 443.
Please suggest your system administrator here to open those ports for the magicJack to work.
MagicJack requires any of the following broadband/high-speed Internet:
*Wired: DSL, Cable internet, T1, FiOS
*Wireless: WiFi, WiMax, EVDO, HSDPA
(Note: magicJack DOES NOT WORK over Dial-up and satellite Internet.)
I hope I have somehow helped you with your issue Mike.  |
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amigo_boy
join:2005-07-22
Tempe, AZ
 ·Cox HSI
 ·magicjack.com
| said by charmosz :
magicJack uses ports 5060 and 5070, TCP 80 and TCP 443.
That's not correct.
MagicJack uses destination UDP port 5070 for SIP when it starts. I've never seen it use 5060-5069.
And, it uses a destination UDP port in the range of 10000-30000 for RTP when a call occurs.
I doubt any business is going to open that many (internal to external) ports to allow employees to use their own personal VOIP device.
If I needed to use VOIP from within a business's firewalled network, I would consider Skype or vbuzzer.com. Both work through http proxies (commonly used by businesses who block outbound traffic).
Mark |
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charmosz
@NET.PH
|  reply to VirtualLarry
I am sure that magicJack uses ports 5060 and 5070, TCP 80 and TCP 443.
Those products mentioned by amigo_boy are costing you much.
Buy magicjack and you will save more of your money.. |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| said by charmosz :I am sure that magicJack uses ports 5060 and 5070, TCP 80 and TCP 443. Those products mentioned by amigo_boy are costing you much. Buy magicjack and you will save more of your money.. I don't know what to say. You're leaving out ports 10000-30000. And, nobody I know has seen ports 5060-5069 used.
All these ports are opened by the softphone to the MJ server.
No business I'm familiar with would consider opening all those ports in their firewall to the extranet. Hence the only solution is to use a VOIP service that uses an http proxy (if the business has such a proxy).
Mark |
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charmosz
@NET.PH
|  How sure are you Mark?!
I have had this problem before and a tech suggested to open this ports since I am in a hotel and system is really strict there.
When I contact the System administrator and let them open this ports, the magicJack device worked properly and very GOOOOOOOOD since they have also a high speed Internet connection there. |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
1 edit | said by charmosz :
How sure are you Mark?!
Very sure. See »en.wikibooks.org/wiki/MagicJack/···ckground
If you're behind a firewall that prohibits outgoing traffic to the extranet, you need ports 10000-30000 opened.
Mark |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| reply to charmosz
FYI: I created this wiki FAQ page concerning the topic of opening ports for MagicJack. »en.wikibooks.org/wiki/MagicJack/···ewall.3F
Hopefully this will help reduce the confusion about which ports MJ uses, and whether ports need to be open.
A lot of the confusion seems to be whether someone's talking about opening an unusually restrictive firewall to allow access to the extranet, or port forwarding (allowing external connections into the intranet, which I believe is the commonly understood definition of "opening ports"). Also, whether it's a solution for buggy routers (i.e., MagicJack doesn't really open ports from the extranet server to the intranet softphone, just some routers are broken and basically need their firewall disabled {yikes} ).
Mark |
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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
 ·Stephouse Networks
·magicjack.com
·EarthLink
| reply to VirtualLarry
FWIW I've use MJ through hardware and software firewalls and never had to forward any ports.
It's possible that some ISPs, hotels etc. use a proxy for their guests'/customers' Internet connections [probably to block competitors' VOIP services]. In that case, the port forwarding might bypass the proxy, but only one person behind the proxy could use MJ, due to the static nature of port forwarding.
IMHO port forwarding isn't necessary and poses an unnecessary security risk. I wonder how many script kiddies will set their port scanners to sweep millions of IPs for open ports 5060-5070 after reading comments like this? How many malware coders will program the garbage they spew to look for open ports in this range on targeted machines to use as a backdoor in case the normal infection/reinfection vectors are blocked?
Note to offshore support techs: Think of the consequences of your advice before reading a script. |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| said by DrStrange :Note to offshore support techs: Think of the consequences of your advice before reading a script. What's always confusing to me is that the advice (even if unnecessary) is always incomplete. They leave out the RTP ports used when placing or receiving a call (UDP 10000-30000). And, the mls.softjoys.com port 5002 (used to obtain a decryption key?).
Maybe forwarding 5060-5070 is enough to fix routers with broken firmware. But, the advice often gives the impression to others (as it spreads around) that MJ requires these ports to be open, when they don't. Or, that this is the extent of ports used by MJ (when it's not). And then it gets repeated all over the place.
Anyone can see what MJ is doing. Just do the following:
1. Download and install Wireshark.
2. Go to Capture->Options
3. Choose the network adapter you are using.
4. Past the following into the "Capture Filter" field:
(host prov1.talk4free.com or host render.talk4free.com or host upgrade.talk4free.com or host 911.talk4free.com or host mls.softjoys.com) or (udp portrange 5060-5070)
5. Click Start.
6. Start MagicJack.
That will capture all the traffic when MJ starts, and the ongoing SIP traffic (to an MJ server on port 5070). I pings the server ever 20 seconds, and re-registers ever 15 minutes.
Note, you have to be sure those hostnames resolve to IP addresses. If they don't, it won't capture the traffic. In that case, you need to find an online "nslookup" service and resolve them there, then replace the hostnames with IP addresses (note that some hostnames refer to multiple IP addresses, and some refer to the same IP address).
To capture the traffic for a call it's not as pretty. You have to use a filter udp portrange 10000-30000. This may capture more traffic than MJ's. After capturing a call, you have to go to Analyze->Display Filters and create a filter for the specific IP address associated with the RTP traffic that you see. Like "host xxx.xxx.xxx.xxx". When you "apply" it, it will limit the display just to that RTP traffic.
If you think this is under-reporting traffic, you can use no filters (capture or display) and examine everything. To make it easier, close everything that might generate internet traffic. Including web browsers.
This isn't rocket science. It's easy to see all connections are initiated (opened) by the softphone. There's no reason to open ports from the wan into the lan (port forwarding). If someone has a restrictive firewall, disallowing access to the internet, then *many* more ports than 5060-5070 need to be open. And, if port-forwarding is necessary because the router's firmware is buggy, don't confuse others by telling them MJ requires ports to be open.
Mark
Mark |
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yurazy
@uab.es | Re: "error 3"
I just tried to download "wireshark", but muy Norton warnings me that it is a not a recognized publisher. I wonder if it is safe. |
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mehr
join:2009-03-08
South Richmond Hill, NY
| reply to cdwaldron
Re: MagicJack "error 3"
Hi, I had the problem of error 3 which was later followed by error 9. I use windows xp, however as mentioned by you, I tried to run a vista upgrade. However, the problem still remains the same. MJ displays "No Network connection" Error 9.
Do you have any valuable suggestion to fix this issue?
Thx |
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DoC_DaR
join:2004-05-22
Middleburg, FL | reply to yurazy
Re: "error 3"
Wire shark is a tool that many network techs use daily, yes, it is safe. |
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stinger
join:2001-03-22
Florissant, MO
clubs:
| reply to mehr
Re: MagicJack "error 3"
Getting Errors in magicJack?
Try here: »www.magicjack.com/faq/
Type your Error Code (Example: Error 9) in the textbox and click "SEARCH."
You'll be taken to a page that offers a PDF document that describes the cause of the error 9 and how to correct it based on the software firewall (Windows, Zone Alarm McAfee, Norton, Comodo...etc.) you're using.
FWIW: "Error 9 means your firewall is preventing magicJack from communicating with the magicJack servers."
hth,
stinger |
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