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A Kinder, Gentler Comcast > You know what would help my customer satisfaction?

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jsinaiko
Premium
join:2001-04-25
Chicago, IL
Reviews:
·AT&T U-Verse
·AT&T Midwest

reply to RadioDoc

Re: You know what would help my customer satisfaction?

The beauty of their DVR service is that they let the CUSTOMER do the QC. I got THREE bad DVRs in a row - THREE! And that was after sitting at home waiting for delivery and then finding out that they claim I have canceled my appointment (a lie). This happened twice.

So, after calling corporate in Philly I get a good DVR - I am now very sorry I didn't just buy a TiVo.

There is an AT&T VRAD under construction (well, not today - too friggin cold!) a few blocks from here - maybe we will get lucky be the Spring!
--
Illegitimati non carborundum
to forum · permalink · 2009-01-16 11:10:27 ·
Forums > A Kinder, Gentler Comcast

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