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centsofhumor

join:2007-01-20
Two Rivers, WI

charter keeps calling 2 times a day. I called them to stop

They still keep calling me even after I called back and asked them to stop. What can I do?


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2
What are you being called for?

centsofhumor

join:2007-01-20
Two Rivers, WI

1 edit
When I called in I asked them why they were calling 2 times a day. I was told something about upgrading. I asked them not to call anymore.

scrapir

join:2003-12-20
Fond Du Lac, WI
maybe your in a promotion that is about to expire they might be trying to get you in another one before your price jumps up... Just a guess though.


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2
reply to centsofhumor
Did they say if they'd put you on their Do Not Call list?

centsofhumor

join:2007-01-20
Two Rivers, WI
not sure ...They have not called here a 2nd time today...so maybe its finally out of the system.


TearAbite
D'oh

join:2001-07-25
Rancho Cucamonga, CA
kudos:2
reply to defiant
said by defiant:

Did they say if they'd put you on their Do Not Call list?
IIRC the Do Not Call list does not apply to companies that you do business with.. so if you already have their service, i guess they get to bug you as often as they want..


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2
Their Do Not Call List. I wasn't referring to The Do Not Call List


TearAbite
D'oh

join:2001-07-25
Rancho Cucamonga, CA
kudos:2
they have one?
and they abide by it?


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2
Yes, and I believe they are required to.


AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable
If you do business with a company they can call until you say otherwise. The National Do Not Call law requires it.. see point 31 here: »www.ftc.gov/bcp/edu/pubs/consume···107.shtm

The relevent part:
If you make a specific request to that company not to call you, however, then the company may not call you, even if you have an established business relationship with that company.
(If they call, they can get fined up to $11,000 per violation.)
Expand your moderator at work

centsofhumor

join:2007-01-20
Two Rivers, WI
reply to centsofhumor

Re: charter keeps calling 2 times a day. I called them to stop

Well its monday there at it again. Persistent arent they? Last call was on friday the 16th, they must of taken the weekend off. Wonder what kind of dialing system they are using? Have the number disconnected tone played when they call here. It hasnt phased them yet.


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2
If your request was entered properly, it may take up to 30 days to process, so I'm told.

centsofhumor

join:2007-01-20
Two Rivers, WI
Thats a long time ...Thanks for the info.


Bamafan2277

join:2008-09-20
Jeffersonville, IN
reply to centsofhumor
I work for Charter and they do have a Do Not Call List. The problem is getting one of the agents to take the time to add your account to that list.

I work in the Business support department and we see so many issues where the residential agent's don't do half of whats required or asked of them by the customers.


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2
reply to centsofhumor