srogers
join:2004-04-11
Austin, TX
| Web pages mostly load fast but frequently but don't complete
After switching to U-verse (from RoadRunner) it seems like I've been seeing this behavior where *most* of a web page loads really fast, but there are some parts that just never show up. In the past week or so, this has gotten much more pronounced. I looked at the stats in the router from AT&T and the numbers for corrected and uncorrectable packets don't seem that bad (the last errors are days ago).
Are other people seeing this kind of thing? Is there a good way to measure it with less subjectivity? One thing I tried is going to »www.speedtest.net/ - the first one I ran was superb. I tried a 2nd one to a different server, and it was ripping along great and then it just stopped. After a few minutes of waiting, tried it again - ripped right through at blazing speeds. What's up with that?
I notice it particularly at maps.google.com - most of the squares load really fast. One or two frequently never load. I don't see that very much when I'm on some other network away from home. It's pretty annoying, but I can't think of anything to test to make it less subjective. Any thoughts welcome. |
|
Scifience
Premium
join:2002-07-07
Berea, OH
| I have the same issue. It appears to be DNS related.
Try changing your computer to use OpenDNS (or some other DNS provider) and see if the problem persists. In my case, this corrected the issue.
It would, of course, be nice if AT&T would get their act together and actually fix this, though, since it's an issue that has been around for at least a few months now; there's actually another thread about it around here somewhere. |
|
djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
 ·RoadRunner Cable
| reply to srogers
I don't know what makes U-verse so prone to this. We went through a round of dealing with this issue before.
»New Uverse Install; Web pages load fast, but images slow?
--
AT&T U-Hearse
Your funeral. Delivered.
|
|
srogers
join:2004-04-11
Austin, TX | Yeah - that's exactly what I'm seeing. I have a 75.x IP address though, so it's not that. I'm not using the wireless either - everything is hard-wired. |
|
DNSguy
join:2006-04-09
Saint Charles, MO
| reply to Scifience
I've posted this here before, but I need to repeat myself.
By default, the RG gives out it's own IP as the DNS server to any DHCP connected PC. It acts as a DNS proxy and forwards all DNS requests to our servers.
When you hard code OpenDNS servers into your PC, you are changing two factors at once, which makes it impossible to narrow this problem down.
Anyone who runs into this issue first needs to hard code our DNS servers (68.94.156.1 and 68.94.157.1), then report back on the issue. This will help narrow down the cause between the RG proxy server and our DNS servers. |
|
djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| said by DNSguy  :Anyone who runs into this issue first needs to hard code our DNS servers (68.94.156.1 and 68.94.157.1), then report back on the issue. This will help narrow down the cause between the RG proxy server and our DNS servers. In my case that definitely helps. Went from broken, slow loading images on Netflix to a very fast loading page with no missing images. Seems like AT&T needs to get 2Wire to fix the bug and push out a firmware update. Who should we contact to make sure that happens?
-- Rob
--
AT&T U-Hearse
Your funeral. Delivered.
|
|
Scifience
Premium
join:2002-07-07
Berea, OH
| reply to DNSguy
said by DNSguy :I've posted this here before, but I need to repeat myself. By default, the RG gives out it's own IP as the DNS server to any DHCP connected PC. It acts as a DNS proxy and forwards all DNS requests to our servers. When you hard code OpenDNS servers into your PC, you are changing two factors at once, which makes it impossible to narrow this problem down. Anyone who runs into this issue first needs to hard code our DNS servers (68.94.156.1 and 68.94.157.1), then report back on the issue. This will help narrow down the cause between the RG proxy server and our DNS servers. I have done this; hardcoding the AT&T DNS servers does correct the issue. I still find OpenDNS to be a bit faster, and it gives me some additional control I like, so I'm using that, but it definitely would appear to be an issue with the RG. Especially since DSL users have the same DNS servers and no issues. |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
·magicjack.com
 ·AT&T Midwest
1 edit | reply to Scifience
said by Scifience :It would, of course, be nice if AT&T would get their act together and actually fix this, though, since it's an issue that has been around for at least a few months now; there's actually another thread about it around here somewhere. It would, of course, be nice if people would leave the DNS in place so we can collect data from the DNS IP's in question as well.
DNSguy isn't just another run of the mill person. he does work on DNS guys. 
it's about like the equivalent of posting in the direct forum having a speed problem but don't bother to give me a DSL number or BAN to have it investigated. If you get my drift.
I don't do crystal balls, or fairy dust very well. I don't do black cauldrons either.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
|
|
DNSguy
join:2006-04-09
Saint Charles, MO
| reply to djrobx
said by djrobx
Seems like AT&T needs to get 2Wire to fix the bug and push out a firmware update. Who should we contact to make sure that happens?
-- Rob
[/BQUOTE :Now that I know the issue goes away when hard coding DNS, I'll reach out internally to the right people. |
|
DNSguy
join:2006-04-09
Saint Charles, MO
| reply to djrobx
Ok, the next step would be to use the RG as a DNS proxy, but reboot the RG when this behavior appears. Let me know if performance is better after a reboot. I know rebooting the RG is a pain, so if people would rather not do this I will keep digging on my side. |
|
Scifience
Premium
join:2002-07-07
Berea, OH
| reply to David
@DNSguy:
I just tried rebooting the RG, but the issue persists. As before, using either AT&T or other DNS servers to bypass the RG's DNS proxy corrects the issue. Is there any other information that would be helpful?
said by David :It would, of course, be nice if people would leave the DNS in place so we can collect data from the DNS IP's in question as well. DNSguy isn't just another run of the mill person. he does work on DNS guys. I'm sorry if my comments caused any offense; at the time I posted that, DNSguy had not made a post in this thread and I was merely commenting on the general situation. You'll note that I've since done my best to run the tests DNSguy asked for and post back with results. |
|
DNSguy
join:2006-04-09
Saint Charles, MO
| said by Scifience :Is there any other information that would be helpful? At this point I would ask that you and anyone else with this problem to post in Direct with the subject:
U-Verse 2-wire DNS issue 1/21/09
Give me your computer type and OS, and your BAN.
Also confirm in the post that hard coding our DNS directly fixed the issue and let me know if rebooting the RG helped at all.
I'll gather this information up and start contacting the proper groups. |
|
djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to DNSguy
said by DNSguy :Ok, the next step would be to use the RG as a DNS proxy, but reboot the RG when this behavior appears. Let me know if performance is better after a reboot. I know rebooting the RG is a pain, so if people would rather not do this I will keep digging on my side. OK, I just rebooted the RG and reverted the DNS back to normal. The netflix page still shows some slow loading images.
At this point I would ask that you and anyone else with this problem to post in Direct with the subject: Done.
--
AT&T U-Hearse
Your funeral. Delivered.
|
|
SoCalSurfer
join:2009-01-31
2 edits | reply to srogers
reposting in this forum since its the most current
Just signed up, looks like this community is the most knowledgeable about this issue. I have been all over the internet looking for an answer.
DNSguy, it's interesting that this issue only happens on my Apple OSX computers. the ATT tech was at my home last week for 4 hours trying to trouble shoot the problem and we discovered that his service laptop as well as my MacBook running Windows 7 could load pages perfectly. Tried Safari and Firefox on all my other macs and the issue persisted. With Netflix most of the page loads quickly then the last 5% hangs and leaves some images without loading at all.
I am going through all of the changes you have suggested so far on these forums (FYI sort of difficult to follow some steps without knowing all the jargon but I am picking it up quickly).
Just wanted to post this note about OSX vs Windows behavior in case that shed any light to the problem
Edit: hard coding the DNS servers 68.94.156.1 and 68.94.157.1 fixed the issue, no broken pages. Will post info in Direct. |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Thank you for posting this info. We are not sure exactly what is causing it at the moment so we are gaining information and users.
Depending on machine that you are using you could swear you are going crazy. |
|
djrobx
join:2000-05-31
Valencia, CA | The problem is definitely worse on OSX. It's also more annoying to work around, bypassing the DNS proxy breaks your ability to connect to other PCs on your LAN by name.
--
AT&T U-Hearse
Your funeral. Delivered.
|
|
SoCalSurfer
join:2009-01-31
2 edits | reply to srogers
Well today I was able to get a hold of a tier 2 ATT rep that changed some NAT settings. seemed to help but problem is persisting. |
|
jps63
join:2009-01-25
Lake Villa, IL
|  I have a MacBook pro running osx 10.5.6. I had this issue and it immediately improved after hard coding the u-verse server addresses into the DNS list in network settings on my mac.
FWIW, the problem seemed worse using Safari vs firefox or camino. |
|
bhenry
join:2009-02-15
Houston, TX
| reply to DNSguy
I am new to posting here, what do you mean by post in Direct?
I have had this issue now it seems for the last month or so. Before that at least I did not notice it. Very frustrating since I pay for the 18MB down yet simple web surfing nets me massive complaints from the family about switching back to comcast.
Changing to the hard coded DNS you list on each Mac seems to improve things. Actually opening a VMWARE session with the PC pulling a direct IP from the box actually seems to give me faster surfing in Safari in the PC VM machine.
Sorry to be a noob as well - BAN?
Using OS X 10.5.6 and
Model: 3800HGV-B Gateway
Serial Number: 170811014746
Hardware Version: 2700-100531-006
Software Version: 5.29.105.94 |
|
jps63
join:2009-01-25
Lake Villa, IL
1 edit | said by bhenry :I am new to posting here, what do you mean by post in Direct? He means post in the AT&T Direct Forum.
»/forum/sbcdirect |
|
