Airwolf7Premium
join:2004-12-12
Franklin, KY
kudos:1 Reviews:
 ·Comcast
 ·AT&T Southeast
| reply to ndt
Re: [General] Loss of Internet said by ndt:No,that wasn't it.I got to it somehow thru the ATT help site.It took me to a page to set update times,time zone,etc. Then it directed me to a sign in page.They never did tell me that they found the problem.When I signed in on this page,it went right back to working. Was the Power, Ethernet, and DSL LED green with the Internet LED red? If so this indicates a PPP login failure.
I have seen these modems for no good reason at all just forget everything. The end user would have not done anything to cause it to happen but it would just forget everything. Mine has done it to me twice. I don't think it's just a Motorola 2210 thing because my Westell 6100 has also done it a few times. It's like you just pressed the reset button and reset it to factory defaults.
I would get the pages below or the password reset page. If the pages below I would just enter my info and all would be OK again. If the password reset page I would fully reset my modem to factory defaults then enter my info into the pages below.
Was it these pages below?
1. Customer Information.
2. Auto Calendar Update Configuration.
3. Installation Completing.
4. Installation Completed.
5. Begin surfing the Internet.
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 ndt
join:2008-08-22
Picayune, MS | Airwolf7,
That is exactly the Scenario I had.I had stumbled around a little until those pages you show appeared.
Everything was green except the internet led was red...After I signed in,it started working again.Thanks |
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 NetFixerFreedom is NOT freePremium
join:2004-06-24
The 'Boro
 ·Vonage
 ·Cingular Wireless
·Comcast
·AT&T Southeast
1 edit | The most likely culprit for the modem reset scenario was the "Auto Calendar Update Configuration" page in the modem/router. I always set a modem/router to never do an auto update because I have seen that function crash more than one modem/router.
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»portscan.dcs-net.net
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ndt
join:2008-08-22
Picayune, MS |
I'll keep that in mind NetFixer.If it happens again I'll disable it.
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Airwolf7Premium
join:2004-12-12
Franklin, KY
kudos:1 Reviews:
·Comcast
·AT&T Southeast
| reply to NetFixer
I keep the firmware auto update turned off on all my 3347NWG-006 Wireless Gateways for the exact same reason. I got my little butt burned last time they did an auto update and spent most of the day reconfiguring the settings on mine and my customers.
I intend to keep it turned off on my 2210 but forget to do it because I reset mine a lot to take screen captures of different setups when I help people here. I'm also scared that AT&T will send out a firmware update to dumb our 2210 down like the other 2210 that AT&T sends out. |
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