MxxCon
join:1999-11-19
Brooklyn, NY
clubs:  
| [OOL] Solution for slow OOL.
Please stop making new threads about slow speed for every possible zip code out there.
CV knows about recent slow speed problem and packet loss.
It is related to the upcoming Docsis3 upgrade. CV deployed updates to their backend equipment and thing worked fine for a while but recently, as everybody knows, people started to experience problems.
CV and Cisco are working on a solution and it should be deployed in ~2-3 weeks timeframe.
Until then there is nothing CV can do.
Regular tech support are not informed about these problems, so they will deny any network-wide issues and continue to waste your time by sending out field techs.
If your line signal values are within acceptable range, do not waste your time with tech appointments. There is nothing they'll be able to do.
Wait ~2-3 weeks for CV to roll out the fix and then speeds will be back to normal.
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Check out my awesome city of MxxTopia »mxxtopia.myminicity.com/ind or »mxxtopia.myminicity.com (the more people visit, the bigger it is) |
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adimd
join:2003-02-23
Staten Island, NY | What is CV??? |
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Shamayim
I already have a Messiah.
Premium
join:2002-09-23 | reply to MxxCon
Cablevision has all our email addressess. They are the ones who should be telling us this instead of keeping us in the dark.
--
Who is Jesus? and Why it matters (to YOU).
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cseeman
join:2005-12-25
Brooklyn, NY
 ·Cablevision
| reply to MxxCon
Most recent tech who visited me did know about the upgrade and said he believed that was part of the issue.
They have noticed it's wide spread but apparently not affecting everyone. I actually think that part of way they're having a tough time with this. It seems some areas are affected and others aren't and apparently they're not sure why. |
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Rasstar
Premium
join:2005-01-10
Brooklyn, NY
1 edit | Thanks for the update. If only tech support could have told me this instead of wasting my time. WHat is this upgrade suppose to do? |
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StreetSpirit
Premium
join:2002-08-13
Roslyn, NY
·Optimum Online
 ·Verizon Online DSL
| reply to MxxCon
Thanks for the update. As someone who's been afflicted with substandard speeds for a year now, culminating in all the problems experienced in the last few weeks, I appreciate the update, but at this point, after a solid year of problems, all I can say is, "I'll believe it when I see it."
Of course, my situation is slightly atypical in the fact that my speeds have been substandard for quite a long time, however, as was stated by Cablevision personnel several times, the problem were unrelated to anything dealing with my personal wiring, modem or usage.
Again, not to shoot the messenger, thank you, MxxCon  , however I firmly believe that OOL has been negligent in admitting and informing people of their problems.
"All systems are still go." 
Best wishes, and I do hope they find the cause of this problem soon. As was related to me six months ago, they've been working with equipment vendors to track down what was then sporadic reports of serious slow downs (mine being one of them.)
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All the best,
Dave |
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StreetSpirit
Premium
join:2002-08-13
Roslyn, NY
·Optimum Online
·Verizon Online DSL
| reply to adimd
said by adimd :What is CV??? Shorthand for Cablevision Systems Corporation [CVC, Inc.]
»finance.google.com/finance?q=NYSE%3ACVC |
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bigbambo
join:2004-03-17
Madison, WI
| reply to MxxCon
also note, if you are stuck with an unusable connection and have boost there are multiple reports that canceling boost will make your connection function again.
i can confirm this worked for me. I was at about 67% packet loss and 30k upload max until i canceled boost. As soon as i verified via docsdiag that boost was gone i was getting 0% loss and normal non-boost speeds. |
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jefe
Premium
join:2001-05-19
Northport, NY
 ·Verizon FIOS
| reply to MxxCon
said by MxxCon :Please stop making new threads about slow speed for every possible zip code out there. CV knows about recent slow speed problem and packet loss.It is related to the upcoming Docsis3 upgrade. CV deployed updates to their backend equipment and thing worked fine for a while but recently, as everybody knows, people started to experience problems. CV and Cisco are working on a solution and it should be deployed in ~2-3 weeks timeframe. Until then there is nothing CV can do.Regular tech support are not informed about these problems, so they will deny any network-wide issues and continue to waste your time by sending out field techs. If your line signal values are within acceptable range, do not waste your time with tech appointments. There is nothing they'll be able to do. Wait ~2-3 weeks for CV to roll out the fix and then speeds will be back to normal. I hate to be a naysayer, but hey....I'm from New York.
What's your source MxxCon? Where did those tidbits come from? |
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StreetSpirit
Premium
join:2002-08-13
Roslyn, NY
·Optimum Online
·Verizon Online DSL
3 edits | said by jefe :said by MxxCon :Please stop making new threads about slow speed for every possible zip code out there. CV knows about recent slow speed problem and packet loss.It is related to the upcoming Docsis3 upgrade. CV deployed updates to their backend equipment and thing worked fine for a while but recently, as everybody knows, people started to experience problems. CV and Cisco are working on a solution and it should be deployed in ~2-3 weeks timeframe. Until then there is nothing CV can do.Regular tech support are not informed about these problems, so they will deny any network-wide issues and continue to waste your time by sending out field techs. If your line signal values are within acceptable range, do not waste your time with tech appointments. There is nothing they'll be able to do. Wait ~2-3 weeks for CV to roll out the fix and then speeds will be back to normal. I hate to be a naysayer, but hey....I'm from New York. What's your source MxxCon? Where did those tidbits come from? Another thing I'd like to mention, again, I hate to be a nay-sayer, but many folks like yourself, Jimbo, GQuiring and many of the others who posted do not have BOOST!
So I guess the topic might more accurately reflect 'Solution for BOOST Packet Loss' ...
Another question - I removed BOOST without posting about it and have done so in the past, just to see where things stand. While yes it fixed the packet loss problem, my speeds, especially during prime time were atrocious, dipping to sub-1mbit downstream.
I just don't know if the BOOST problem has anything to do with the overloaded nodes most of us are sitting on, or if it will do anything to relieve that situation.
Perhaps with Docsis 3... But honestly, I just don't see Cablevision swapping all the modems in the field anytime soon. Remember, regular OOL still runs [up to date implementation of] DOCSIS 1.1 ...
Dunno.. I've let myself hope for a fix one too many times... |
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sbv4200
@optonline.net | Only the older modems are DOCSIS 1.1 all other modems are 2.0 and the boxes are 1.1. |
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OOLinFairfield
@optonline.net
| reply to MxxCon
The OP's comments seem quite logical. I was suspecting that the DOCSIS upgrade was the source of the problem. Looks like the 1.1 folks are OK, but the 2.0 (boost) users are feeling the negative effects.
I'm also curious about the source of the info and am curious - since they are denying that there is a problem, how will we know when it's fixed? I had a tech swear the removing boost would do nothing for my packet loss problem, and was then floored when his own testing showed 0% on standard OOL when he was seeing 45% while provisioned for boost.
I'm leaving boost off so I have a usable internet connection, but would like my boost back ASAP.
Do they really think they're going to be able to ignore the problem and quietly fix it with some IOS upgrades without acknowledging the issue to their customers? Seeing as it is affecting the users who are likely to be most network savvy (i.e. Boost subscribers willing to pay $ for faster service) I'm just curious how they think people won't notice! |
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StreetSpirit
Premium
join:2002-08-13
Roslyn, NY
·Optimum Online
·Verizon Online DSL
2 edits | said by OOLinFairfield :
The OP's comments seem quite logical. I was suspecting that the DOCSIS upgrade was the source of the problem. Looks like the 1.1 folks are OK, but the 2.0 (boost) users are feeling the negative effects.
I'm also curious about the source of the info and am curious - since they are denying that there is a problem, how will we know when it's fixed? I had a tech swear the removing boost would do nothing for my packet loss problem, and was then floored when his own testing showed 0% on standard OOL when he was seeing 45% while provisioned for boost.
I'm leaving boost off so I have a usable internet connection, but would like my boost back ASAP.
Do they really think they're going to be able to ignore the problem and quietly fix it with some IOS upgrades without acknowledging the issue to their customers? Seeing as it is affecting the users who are likely to be most network savvy (i.e. Boost subscribers willing to pay $ for faster service) I'm just curious how they think people won't notice!
100% Agreed, however, we're speaking of two different issues. Packet loss on BOOST accounts (which this thread is really about, not speeds) and severe, nightly speed loss on regular OOL accounts.
And while removing BOOST solves the packet loss problems, it exacerbates the daily prime time speed problems.
That's all I'm saying; no offense to anyone in the thread.
SBV4200: The modems may be DOCSIS 2.0, but non-BOOST OOL is running on an enhanced DOCSIS 1.1 platform. Otherwise, folks with SBV4200 modems would be unable to use the service without a modem swap.
Regardless of CPE type, the UBR is running in DOCSIS 1.1 mode for standard OOL users.
I hope they fix the problems, I really do.
Dave |
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Jmartz
join:2000-07-20
Tenafly, NJ
| reply to Rasstar
said by Rasstar :Thanks for the update. If only tech support could have told me this instead of wasting my time. WHat is this upgrade suppose to do? Cablevision doesn't want to admit any technical problems publicly because they know Verizon is breathing down their throats:
»www.poughkeepsiejournal.com/arti···90116016 |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:
| reply to jefe
said by jefe :What's your source MxxCon? Where did those tidbits come from? I really don't want to bother him w/ this, but you could ask Wilt to confirm this... |
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kdshapiro
join:2000-03-29
Eatontown, NJ | reply to Jmartz
"You" guys can have FIOS, I'm tired of being locked into contracts. |
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Shamayim
I already have a Messiah.
Premium
join:2002-09-23
| reply to MxxCon
said by MxxCon :Until then there is nothing CV can do. I can think of something they can do: pro-rata refunds to every affected customer!
--
Who is Jesus? and Why it matters (to YOU).
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anaxagorasbc
join:2004-09-23
Woodbridge, CT
1 edit | reply to MxxCon
said by MxxCon :Wait ~2-3 weeks for CV to roll out the fix and then speeds will be back to normal. said by Shamayim :said by MxxCon :Until then there is nothing CV can do. I can think of something they can do: pro-rata refunds to every affected customer!
Agreed, so if i keep boost i essentially have a sporadic and unusable service for the next 2-3 weeks? Right now my connection bi-polar, sometimes it works perfectly, some times i cant even't check my email.
I think cable vision should grow a pair, own up to the problem and offer some kind of reimbursement to it's affected customers. Or does that make too much sense to them? |
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TheCaneofNY
join:2009-01-18
Mastic Beach, NY
·Optimum Online
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I would think calling tech support they would review credit on a case by case basis.
But I would think not calling them initially and stating you're having a problem for months and then demanding months of credit would not go so well.
They would have to justify the credit you're given and without any proof or history I'd imagine it would be denied. |
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Shamayim
I already have a Messiah.
Premium
join:2002-09-23 | It would be denied without a prior claim, and that's only fair to CV. So call and complain and get it on record! |
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