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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
kudos:1

1 recommendation

[Windows 7] Windows Installer has stopped working

I've been banging my head against the wall for a day or so because of this.

Apparently there's a bug in Microsoft's Customer Experience Improvement Program that's causing msiexec to crash.

It can be fixed by turning off Customer Experience Improvement Program or by editing the registry.

Turning off CEIP:
http://chris123nt.com/2009/01/18/sqm-client-causing-crashing-in-windows-7/

regedit:
navigate to HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
rename MachineThrottling to _MachineThrottling

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/1594abfb-0e3b-4580-b42c-c15d0ee850ec/#page:3


ckct

@potc.net
Thanks very much for your post.

I started having this problem and the registry modifcaion you have in your post solved my issue.

This stuff can be very frustrating. Thanks for your help.


smcconnell

@rcn.com
reply to DrStrange
This is exactly what I needed. Thank you!


Perfecto

@jhmi.edu
reply to DrStrange
This solution worked great. Thanks OP.
This thread is now top search result in google, and rightly so.


Chris123NT

join:2001-11-24
Nesconset, NY
Reviews:
·Verizon FiOS

1 recommendation

reply to DrStrange
You're welcome guys. The renaming of the string value works but might only be a temp fix. That was the first one I came up with.

Deleting the values and turning CEIP off via group policy should seal the deal for good, hence why I only posted that one on my blog


page

@rr.com
reply to DrStrange
Thank you! That worked for me as well!


koam
Pink Pecker
Premium
join:2000-08-16
East Puddle

1 edit
reply to DrStrange
I also have Windows Installer not working in Windows 7 upgrade from Vista. Thank you. Will have to try this.

»[WIN7] Can Windows Installer be fixed?


brilliant

@rcn.com
pure brilliance, friend. thanks for the fix.


Dom Stone

@ntl.com
Thank you so much :] Didn't think it would work, but it did.

It also made Windows Live Messenger work as it had to go through an install process for some bizarre reason.


koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
Reviews:
·OTT Communications
·Shoreham Telephone
reply to DrStrange
From first method:

1. Delete the string values (Except for (Default)) in HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
2. Start gpedit.msc
3. Expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click Internet Communication settings.
4. In the details pane, double-click Turn off Windows Customer Experience Improvement Program, and then click Enabled.

Step 1 for me there were no other values under DisabledSessions other than Default (not set).

I did steps 2-4.

Thanks
--
YOU can help reduce poverty, sustainably.
http://www.kiva.org/lender/kenandart

reply to DrStrange
Thank you so much for this fix. Now I can FINALLY play Mercs 2 and Mirrors Edge.


koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
Reviews:
·OTT Communications
·Shoreham Telephone
reply to DrStrange
Thanks again.

I believe that this Windows Installer issue was causing my Anti-Virus to freak out as well.

»Kaspersky Database warning? W7

After using your first fix, I have no more warnings from KAV or Windows Action Center!
--
YOU can help reduce poverty, sustainably.
»www.kiva.org/lender/kenandart


DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
kudos:1
reply to Chris123NT
Thanks for posting the info on your blog, Chris. You saved a lot of people a lot of headaches.


Symeon

@mc.videotron.ca
reply to DrStrange
Thanks alot !! i can finally install my keyboard and mouse drivers XD


hte1337

@comcast.net
reply to DrStrange
thanks, this helped a bunch!


eberglar
Thanks for the memories
Premium
join:2001-03-04
Henderson, NV
reply to DrStrange
Has anyone tried installing iTunes after applying this fix?


Repreview

@comcast.net
reply to DrStrange
You guys rule, exactly what I needed.


SKYHN
Lu.. Lu.. Lulululu
Premium
join:2001-09-16
99999
reply to DrStrange
Worked for me too. Finally got setpoint to install, yay for mouse buttons working again!
--
Do you douche with coconut juice?


daryn

@charter.com
reply to DrStrange
This worked perfectly for me too — I was having problems getting anything .msi related to install but everything seems to be resolved now.

Thanks so much for tracking this down!

— Daryn


CrazyMac

@opaltelecom.net
reply to DrStrange
Legend Mate,

Thanks so much, this'd been driving me nuts for days, couldn't install anything! Cheers


Confused

@sbcglobal.net
reply to DrStrange
Hi
I am having issues with itunes as it keeps crashing whenever I try to synch with my iphone.
Is this a related issue? I tried this fix and it did not stop my itunes from crashing.
Any ideas? I am about to kill someone....


xTVCHI3f

@comcast.net
reply to DrStrange
Another way to fix this is:

1- Click the Start button , click All Programs, and then click Accessories.

2- Right-click Command Prompt, and then click Run as administrator. In the User Account Control window, verify that Program name is Windows Command Processor, and then click Yes.

3- In the Administrator: Command Prompt window, type or paste the following text at the prompt:

reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f

4- Press Enter to install the solution.

If The operation completed successfully displays, close the Administrator: Command Prompt window to complete this procedure. If "ERROR: Access is denied" displays, repeat this procedure from the top, making sure you clicked Run as administrator in step two.


koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
reply to DrStrange
Identifying and fixing this probably saved a lot of people from having to reinstall Win7 or quitting and reverting to another version. Thanks.


kamm

join:2001-02-14
Brooklyn, NY
reply to DrStrange
Actually this "reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f" etc message was waiting in my Action Center for some time now... it seems MS can push out these messages pretty fast - which I consider good, as long as it doesn't execute them without asking me first.
--
[BQUOTE=[user=bicker]]Waaaa waaaa waaaa. You just want what you want and don't care to factor in what is right or true. Your perspectives are un-American, and deserve far more ridicule than I'm prepared to pile on them.
[/BQUOTE]


Vorton

@rr.com
reply to DrStrange
OMG. you are my hero thank you SOOOO much.


euclidean

@aliant.net
reply to DrStrange
Thanks! Worked perfectly for me!


sad

@rogers.com
reply to DrStrange
It appears I don't have that registry key.