eakint
join:2001-03-03
Lincoln University, PA | comcast escalation works for 1 of 2 issues so far. As I stated above, I've had a chronic HD-DVR problem, and as a result of responed to the email address Frank from Comcast posted to this forum, I had 3 different people in escalation contact me toget the problem resolved. They quickly coordinated and had the local crew come out and get the DVR situation resolved. The root cause of the VOD not-working was never determined, a new box was swapped in to ensure (or at least give higher probability) the issue was resolved without repeated visits.
The duplicate email issue persists. Level 1,2,3 tech support has not yet resolved. They have several times had to change my password on the account to "go in a troubleshoot it". after their troublshooting each time I have to call them to reset my password, a royal pain. The supervisor that rolled out on the above HD-DVR call mentioned that he has seen in some places across the country with comcast that some email servers bridge themselves in some way (I am not a technical expert on email servers...) and he has seen customer account get duplicate, triplicate or 4x emails when things get crossed up. My family is very annoyed at this for the past several months after the switch to "smartzone" email, so I'll post an update as comcast fixes it. Anyone else seen this with comcast email???
-todd |
