| I just migrated Last Wed night I just migrated to MSN from Qwest.net last week. I've only had DSL for about 5 months but in that time I only had one small connectivity problem. In the last 5 days of being an MSN customer I've had 6 outages. on top of that, they filter and block non-MSN smtp traffic (meaning that I can't send email from my yahoo POP3 account). I decided to have my internet service pointed to black-hole.com (a local ISP that I've had great service with) but I came to find out that because of the deal between MSN and Qwest....I no longer have ANY control over what I do with my line. The only way is to call MSN and cancel my service (which will cancel my DSL line through Qwest) and place another order with Qwest for a new DSL line and point the service elsewhere. If we look at the breakdown that's 15 business days for DSL circuit deconstruction (Qwest can't touch it during that time) + 15 business days for DSL circuit reconstruction and I'm off. Thank god Roadrunner is coming out on Thursday morning.
Talking to one of the MSN techs I found out that MSN exec's have no plans to alter their strategy of deliberatly lying to customers and that a part of their strategy is control (odd behaviour from Microsoft), and a major point of control is making it as hard as possible for people to change their service. I mentioned that someone will probably file a class-action lawsuit in the next 6 months over this one and the tech agreed. |
