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a1_AndyPremium
join:2005-12-29
Oshawa, ON Reviews:
 ·WIND Mobile
 ·Rogers Hi-Speed
1 edit | Don't deviate Hammer out the open access conditions. I would prefer no throttle, no shaping allowed reasonable 400+ GB daily caps so that people get what they pay for.
But at they same time, I see what Id10t errors can lead to in support costs. "I'm sorry the fact that your watching a streaming movie, downloading with bitorrent and trying to surf the web on your computer at the same time is making your internet seem slow. $60 for this call please." We can add more arguments to that, [agent]> "your wireless home network is broken please reboot your computer and router [customer]> "whats a router?" How hard is that?
VERY.
Were do we draw the line? The 10/1 ISP business model is dead. Customer support needs upgrading. The best way to charge the idiots is to bill them, then the good customers and the ISP will be happy.
sorry I will not fix your f^$*ing computer for just your monthly internet cost.
Edit; What I was trying to say is ISP's could spend it in the right place's. (instead of lawyers and Lobbyist) | |
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | said by a1_Andy:Edit; What I was trying to say is ISP's could spend it in the right place's. (instead of lawyers and Lobbyist) Not as long as you have idiot customers looking to sue the company, at their own fault and stupidity, in the first place. Any idea how many times an idiot customer that doesn't understand that they only buy internet access, nothing more, gets upset when they can't connect to the internet? .. and then complains when the company says "I can connect to your modem so please take a computer off the router, go direct to the modem" and doesn't want to? Any idea how many "expert/advanced" users won't reboot their modem becuase they are "far more advanced that the idiot minimum wage person on the phone" and refuse to do it, when many times that reboot actually fixes the problem?
No.. the attorney is much needed for the very reason that the consumer will always blame the provider for everything and is always seeking to recoup alleged damages.. with out definitions defined, the company would be open to every idiot looking to get paid.
Lobbyist, to SOME degree, are in fact important to the business as well. A business has a right to defend its interest too. However, the lobbyist often goes WAY too far. What many people forget, in their self driven hatred, is that companies have rights as much as the consumer.
I will agree that sometimes they cross the line a little too far when they don't need to. | |
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