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Forums » US Cable Support » Road Runner » What the heck is going on in SoCal? - Part 2
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qtime

@theplanet.com

What the heck is going on in SoCal? - Part 2

Many months later, still the same issues in SoCal. Download speeds still erratic, often 1/2 to 1/3 of what it should be in the evenings and weekends.

To add insult to injury, TWC raised their prices in SoCal... and in this economy where everyone is hurting. Unbelievable. A $2.00 increase per month for internet and a 21% increase from $14 to $17 for Broadcast basic. And did you notice the Fees went up over 50%? What is going on?

DslrMark

join:2000-06-29
Lawndale, CA

Re: What the heck is going on in SoCal? - Part 2

Your paying to get screwed...Just in life.

maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
Welcome to the wonderful world of Capitalism at its finest.
--
"I reject your reality and substitute my own!"
sprockin

join:2008-01-09
San Pedro, CA
·RoadRunner Cable

Re: What the heck is going on in SoCal? - Part 2

"Welcome to the wonderful world of Capitalism at its finest"

lol,lol just wait until obama and the gov run your internet, it will be twice the price your paying now, and If I say something derogatory about them I will be locked up as a terrorist, welcome to the brave new world

skellener

join:2004-02-27
Sherman Oaks, CA

1 edit

Re: What the heck is going on in SoCal? - Part 2

Still 10/1 in Sherman Oaks.
dogg_man_the
Premium
join:2003-01-20
Santa Ana, CA

said by sprockin See Profile :

"Welcome to the wonderful world of Capitalism at its finest"

lol,lol just wait until obama and the gov run your internet, it will be twice the price your paying now, and If I say something derogatory about them I will be locked up as a terrorist, welcome to the brave new world
Tin Foil Hat anyone?

My service has been pretty much crap for the past 8 moths. Speed is ok but latency is becoming a huge issue now.
unoriginal

join:2000-07-12
San Diego, CA
We also got notice in our bill that Turbo is going up $3 to $12.95 here in San Diego.

dotditdot

@rr.com

My basic broadcast price hasn't increased to $17 (yet?). However, the various "fees" were increased by almost $1 last month on my bill. And yes, the speeds are terrible / inconsistent, the quality of the basic broadcast TV is terrible as well.

dbmaven
There's no shortage
Premium,Mod
join:1999-10-26
Sty in Sky
clubs:

(topic move) What the heck is going on in SoCal? - Part 2

Moderator Action
The post that was here (and all 10 followups to it), has been moved to a new topic .. »What the heck is going on in SoCal? - Part 2
Modred

join:2003-06-18
Huntington Beach, CA

Like you, I was surprised to see broadcast basic go up to $17.00. It wasn't that long ago that they increased it from $12.00 to $14.00. I suspect they are using the switch to digital as an excuse.

I checked Verizon, and they offer broadcast basic for $12.95 per month. But, I would have been required to get set-top boxes for my old analog tv's, and they would have cost $12.00 per month.

Also, last week I was able to get Roadrunner Standard renewed for a year at $30.00 per month, and service has improved. So, overall, I'm moderately happy with Time Warner. I hope you get things resolved.

Bevhills

@rr.com

My internet service has been down for most of the past 4 hours. I'm in the Beverly Hills 90212 area code. The last time this happened the engineer said it was a bad amplifier outside. I can't believe anyone would buy phone service from these guys as their service is so unreliable. Six months ago I had a nightly outage for 4 days.
Jobeo

join:2009-01-27

Re: What the heck is going on in SoCal? - Part 2

yes i'm close by to you in 90232 ... for about the past 5 hours or so i've had seriously degraded speed... its running about 10x slower than it should...

i'm not even bothering to call the customer service line... its a waste of time and i'm sure as people come home from work and find it running so slow they will call...

Rofo

@rr.com

Re: What the heck is going on in SoCal? - Part 2

I'm pinging various sites and timing out every 30 seconds or so. Problems started around 1:30pm. Called customer service and they admitted to having technical difficulties. Got credited $13 to my account. They told me it'll be over in about an hour or so.

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
·RoadRunner Cable
·Time Warner Cable
·Time Warner VOIP


1 edit
said by qtime :

Many months later, still the same issues in SoCal. Download speeds still erratic, often 1/2 to 1/3 of what it should be in the evenings and weekends.

yea the other Node THAT used to work GREAT is now crap too

i am only seeing 3 to 4 mbps out of 15/2(about 1100 on the upload)




SAME TIMES OF THE DAY AS THE OTHER NODE!

grumpy in LA

@rr.com

Re: What the heck is going on in SoCal? - Part 2

TWC sucks. Getting 350k down instead of 10MB.

maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable


1 edit
Socal TWC seems to have updated their website! But it also doesn't seem to work very well, and there are several broken links.

»www.timewarnercable.com/socal/

--
"I reject your reality and substitute my own!"
ScottG

join:2009-01-28
Los Angeles, CA

Had similar issues yesterday but then I did a direct connect to my modem and took out my router.
Seems that my speeds were working then...
Very odd.
Don't know if you guys are running into the same problems.

Posted about it here:
»Wireless problem?

grandmaster b

@rr.com

Experiencing 700kbps speeds when I should be getting 10MB for the past two days. Have frustratingly called Time Warner numerous times. First I was told that a cable was being repaired in the area and I should feel fortunate that I even had service. Today I called and was told there was no record of any repairs being made last night and the techs alternated between saying they have no idea to faulting my computer to even claiming that they knew service was slow, and no they have no idea when it would be repaired.

I'm in the 90036 zip code.

grandmaster b

@rr.com

Re: What the heck is going on in SoCal? - Part 2

UPDATE: After 15 minutes on hold at 9:30pm, I was told that a node is down, they are trying to get things back to normal (so I guess substandard), and they HAVE NO IDEA when it will be fixed.
Jobeo

join:2009-01-27

Re: What the heck is going on in SoCal? - Part 2

i can confirm as of 10:06 PM in the 90232 just ran a speakesy speedtest and i'm back at 10mbit

hopefully all the trouble is behind us.

grandmaster b

@rr.com
7.6mb here, would prefer faster, but that won't happen.
x22

join:2009-01-28

Same thing happening here in Arcadia, 91007.
800k download for a 6M cable is very usual at peak time nightly. Speed becomes normal after mid-night. Called TWC every other day, nothing helpful.
Where is Fios or U-verse ? I even can not install Elite DSL. Damn it.
ScottG

join:2009-01-28
Los Angeles, CA
Oddly enough I'm getting better speeds now too.

Mdoc
Ehh... munch munch... what's up, Doc?

join:2007-03-27
Sterling, VA
Are ALL of you guys who've posted in this thread using RoadRunner service?
x22

join:2009-01-28
Shoot. Only 500K in this morning. Must be some thing happening. Usually daytime speed is very nice. Again, ZIP 91007 area. Any one has similar problems?
lukeswill

join:2009-01-13
El Monte, CA

Re: What the heck is going on in SoCal? - Part 2

Same here in El Monte 91732... lastnight was horrible. But I don't have any other options to switch. Even ATT only offers basic 786k, I think they're pack with subscribers too (would like to get their 6.0 Mbps service). Anybody know of another company in the area? Thanks
ScottG

join:2009-01-28
Los Angeles, CA
Things are looking good for me in the 90066.
sigmanova

join:2003-07-21
Arcadia, CA

is anyone still having DNS-related problems? about 40% of the time websites time-out and it takes several minutes before the site loads. it's getting to be annoying.

speeds through torrents and websites are blazing fast though.

i'm in Arcadia 91006.

maartena
Stacked.
Premium
join:2002-05-10
Orange, CA

Re: What the heck is going on in SoCal? - Part 2

Sigmanova: Try OpenDNS, I never have any issues
sigmanova

join:2003-07-21
Arcadia, CA

Re: What the heck is going on in SoCal? - Part 2

i'm already using OpenDNS but am still having problems with getting websites loaded the first try.

dotditdot

@rr.com

Re: What the heck is going on in SoCal? - Part 2

I was previously having the same problem with sites taking a long time to load. It seems like it finally cleared up Thursday evening. This was going on all week, I'm not using the RR DNS servers. I'm in 90066.

Druish

@rr.com



Like seriously. I've had around 6 tech guys come by already and none of them knows what the hell is going on.

Should I just send a complaint about false advertising?

I live in Panorama City, CA 91402

SLowEd

@com.br
What will it take for TWC to admit their network in SoCal cannot handle the traffic in the evenings? I mean this is getting ridiculous. Any one know how the LA City lawsuit is going??

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: What the heck is going on in SoCal? - Part 2

Email (pop-server & smtp-server) appears to be down.

$ telnet pop-server.ca.rr.com 110
Trying 75.180.132.60...
telnet: Unable to connect to remote host: Connection refused

$ telnet smtp-server.ca.rr.com 25
Trying 75.180.132.33...
telnet: Unable to connect to remote host: Connection refused
--
Canada = Hollywood North
wstcvnaca

join:2004-10-05
La Puente, CA


Lately, I am getting this message from the cable modem troubleshooting page


Ok, now I know I should not complain about the upload, but seriously I cannot achieve anything higher than 1746. My modem config upload is capped at 2048. When I had 10/1, the highest upload was 978, but that is much closer to the cap than 1746 is. I have also tweaked (DR TCP) my connection the day after the speed upgraded to 15/2. Is this high downstream level causing the upload to be off by 254 kb/s???

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: What the heck is going on in SoCal? - Part 2

As far as connection to pop-server/smtp-server - it was actually Vista having a fit. My XP laptop and work gigE connection had no issues.
--
Canada = Hollywood North

hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:

Re: What the heck is going on in SoCal? - Part 2

said by en102 See Profile :

As far as connection to pop-server/smtp-server - it was actually Vista having a fit. My XP laptop and work gigE connection had no issues.
But you immediately assumed......

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: What the heck is going on in SoCal? - Part 2

Not immediately... I tested everything else first

smtp to other email worked
http to pop-server/smtp-server worked

Traceroute worked
Only site that appeared to be affected were those 2.
Until I had access to another source to test (laptop over same connection) I could only assume that it was an issue at RR's pop/smtp server.
--
Canada = Hollywood North
Forums » US Cable Support » Road RunnerRRBiz-North Carolina »
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