dsl10102
join:2001-07-16
Studio City, CA | reply to qtime
Re: What the heck is going on in SoCal? - Part 2
Way beyond awful in Studio City, CA 91604 |
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lordpuffer
I Was Very Drunk At The Time
Premium
join:2004-09-19
West Hollywood, CA | Terrible in West Hollywood.....I talked to Tier 3 Tech Support and they gave be enough bull**** to swim in.
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"That Which Does Not Kill Me Makes Me Stronger"! |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
1 edit | Anything that's going outside SoCal (through Level3) is trash.
I went through 4 techs (reboot, :uhh:, call back pass off to tier 1 (supposedly), was hung up on, called back, was told there was an issue with a switch).
Appears to be an issue with a router on Level3. Not all traffic hits it, but those that do are hosed.
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Canada = Hollywood North |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| Looks like its 'better' now
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Canada = Hollywood North |
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WEAZEL
@rr.com
| It really pisses me off that I call up and am told that are no ongoing issues or calls of complaints and then come here and see that there was obviously something going on in socal that was somewhat widespread. I was simply calling to see if there was a neighborhood or regional issue so I could start my own normal troubleshooting should the rep say that there was no issue. I did all my normal troubleshooting to no avail. So it's one of two things, or both: Incompetent people, or sh*tty ticketing systems at Time Warner. I've worked in IT for almost 10 years, and every ticketing system I've used has a feature to where if but a few calls are generated regarding the same issue, it throws up a flag and allows us to inform our customer that the issue had been reported by others and that we were investigating. all of this ducking and dodging that TW is starting to become infamous for is inexcusable. Really, this cant be that hard. I watch these forums all the time but never post, but it's just starting to get ridiculous, the level of service... (91303 zip here) |
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SLF
@rr.com | reply to qtime
Still spotty in 90042
After two chat sessions where they said nothing was wrong on their end, a phone call to Manila got someone to admit there's an outage in SoCal.
An observation from doing traceroutes... seems to always be hop #5 that's the problem. |
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cquick11
Premium
join:2005-04-06
Los Angeles, CA
1 edit | reply to WEAZEL
Re: What the heck is going on in SoCal? - Part 2
I been having bad speeds and packet loss for the past couple days too. So, I called Tier Three support and got the usual BS. He said everything looked good, but then I explain to him that I get packet loss and my speeds are down. He told me it's probably my netgear router and to bypass it and connect directly to my computer (Still the same speeds and packet loss). I don't have a netgear router, it's my Ethernet card on my linux box, that I use as a router. Anyway, Linux rarely changes, I mean I am still running fedora core 1 on this, stable as hell. Whenever you call support, it's always my network, not theirs, but mine has rarely changed in all these years. I mean, I guess he exhausted his troubleshooting resources and blames my little network for these crap speeds. It's always something with Roadrunner, If they just say, a router is having trouble, we're working on it. I hang up and be a happy camper 
(90034 here) |
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SLF
@rr.com
| reply to qtime
@ WEAZEL and cquick11
I hear ya loud and clear! If they would just tell us up front that there's a problem and they're working on it, I'd be happy.
I miss the days before TW took over Adelphia. If you called, there was an announcement up front about any outages or problem areas, and that if you were in one of the affected areas you didn't need to stay on the line because they were working on it.
None of this being on hold an eternity to get thru only to have a tech tell you everything's fine and the problem's on your end when it obviously isn't. |
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zyrod
@rr.com | reply to qtime
Re: What the heck is going on in SoCal? - Part 2
Having trouble gaming during peak times because of latency issues.
Studio City, 91604 |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
1 edit | Where do they get these tech's from.
I my phone went down, and so did my Internet. After ~5 minutes, service was 'back'.
When I called in to find out what the issue was, TWC 'tech' asked me to unplug my router, as they didn't "see" any issue with the line.
When I asked if they checked the evenlogs, she stated that the modem didn't reboot in many hours. I asked again did she check the event logs, as there are errors in it. She asked me to again unplug my Netgear. I responded that she needs to check on the issue at hand - my 'phone' service does not go through the Netgear, and she still hasn't answered the issue on the event logs
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Canada = Hollywood North |
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spdickey
join:2002-11-17
Pacific Palisades, CA
1 edit | Its running great here in 90272
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Juster
join:2006-08-11
Panorama City, CA | reply to qtime
Really high ping times the past 2 weeks, kinda annoying but at least it's somewhat working. |
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sick n tired
@rr.com
| reply to qtime
time warner is a joke...seriously! my connections been crap since jan. 09 and it's still crap. i average 1-2 mbps download most nights, upload is usually fine. i've been in contact with tech support for the past months and all they keep telling me is the same BS! "everything looks fine on our end"....i spend easily over an hour on the phone with them every single time...getting sick of this bs...a few times they sent tech support out to check things out but they can never find the problem...those guys are hopeless!!! i'll probably be switchin isp's!!!!!!!!!!!! |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | MY 1 year of decent priced 'All The Best' will be up in --
Canada = Hollywood North |
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fortega2
join:2000-10-21
Anaheim, CA | reply to qtime
I just got a slight speed boost.
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Sunny1
@anonymouse.org
| reply to qtime
Any one know what is going in Tujunga-Sunland area?
Pings are high and download is painfully slow. I know the evenings are usually bad, but now this is going on in the afternoon. What is the point of paying for Turbo when I cannot even get standard download.
Can anyone in the area post their speedtest results? Thanks. |
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ImBatman
join:2004-04-21
Lancaster, CA
| reply to qtime
Just got off the phone AGAIN with TW.
I refused to go thru with their horse puckey. Instead, I read them a bunch of the complaints from here, and said, "HOW IS IT MY MODEM IS DISRUPTING ALL OF SOCAL?"
I then told them they can troubleshoot THEIR servers, or quit capping our download speeds.
And yes, I do believe they are capping our speeds. We revolted against them capping our bandwidth, they revolted by capping our d/l speeds. Don't believe me? Then why was it our speeds were excellent while they were planning on capping our bandwidth, but, almost immediately after they backed down, our speeds drop again?
I hope someone has the time and the ability to do a class action suit, and a person who can not settle. Someone who can be the pit bull and hang on at all costs, until TW receives a judgment against them, stating what they are doing is illegal. (Settlements always include "We deny any wrong doing" clauses, which then allow them to keep doing what they did). |
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ImBatman
join:2004-04-21
Lancaster, CA
| reply to Sunny1
I believe they are pissed at us, because they couldnt get away with charging us for bandwidth. So, they are punishing us by capping our speeds.
Before the decision to retract the bandwidth issue was made, I was receiving download speeds of up to 27mbps (usually 20 tho) since, ive been under 7500 every day, and as low under 1mb, which renders my internet as useless. |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to Sunny1
said by Sunny1 :
Any one know what is going in Tujunga-Sunland area?
Pings are high and download is painfully slow. I know the evenings are usually bad, but now this is going on in the afternoon. What is the point of paying for Turbo when I cannot even get standard download.
Can anyone in the area post their speedtest results? Thanks.
In Tujunga, downloads are a bit slow (3-6mbps), but my upload has been bumped to 1mbps. Knowing them they're teasing us with it and will take it away next week.
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AT&T U-Hearse
Your funeral. Delivered.
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rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| My upload was also bumped to 1mbps. Nice for sending pictures, but I wish I knew what my download is supposed to be now. I keep telling myself that I should go get a newer modem just for the heck of it, but the upload speed is right up there where it should be, averaging 925 or better regardless of the test site.
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In reality, there is no such thing as a clean human being. |
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