Tarheels Fan
Premium
join:2006-01-05 | reply to jc100
Re: Commercials
I agree with you on support - I called to report a handoff issue between 2 specific towers and the girl tells me to restart my phone then gives me a $75 credit. Some support... |
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jc100
join:2002-04-10
| Yep. All they can do is throw credits at you or send you to retentions when you've had enough. After 10 years, I told them I'd had it. My phone broke, I had insurance, and I'm sure you can guess. They claimed the insurance I spent like 150+ on over the life of the phone didn't cover the phone itself. It was for SOFTWARE HELP. WTF. I said, no, I didn't pay for software help. I paid for a brand new phone when mine broke. How about this, you cancel my service and I go buy a new phone with someone else. Immediately I got stuck on hold, and about 10 minutes later, someone answers from retentions. I told the guy cancel my service. If I've just spent money frivolously to have to go buy MY OWN PHONE, then I'll gladly do it elsewhere. The guy tossed a 100 dollar credit at me and I relented. I saw a new one on Ebay for about that price. Really, I should have demanded it all back. What a Scam. Sprint Techs don't know what they sell, and even their own people kept telling me, call back the insurance. It's covered. So yes, retentions is about the only place you will get a solution when all else fails. How sad is that! |
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old_dawg
"I Know Noting..."
join:2001-09-22
Westminster, MD | reply to Tarheels Fan
You might want to rethink that "DAMN GOOD NETWORK" as more and more of its support gets farmed out to foreign contractors. |
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jc100
join:2002-04-10
| Infrastructure is Solid... at least for now. Support base sucks. We'll see what happens if they start outsourcing their infrastructural upkeep. If the service degrades, that's the last straw for me anyway. As of now, the only reason I keep my phone is because of the sirius radio that I use when I take my walks. Nice feature and I like the service generally. If either goes downhill, I'm gone. Our bill (Family Plan) is around 160 a month / 2000 dollars a yr elsewhere. We have 5 phones on a family plan, with extras on my phone. Had the service about 10 yrs in total, though started off as 2 phones. Branched out to my grandparents being added (though they dont use theirs much) as free calling between Sprint phones. Anyway, we're a big consumer and quite frankly, someone else can have our 2000 dollars if that happens. We could be considered one of those "Core loyal customers" that make up their base. However, we'll jump ship should any further incidents (including service degradation), start occurring. |
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