| reply to Go Tarheels
Re: Commercials Yep. All they can do is throw credits at you or send you to retentions when you've had enough. After 10 years, I told them I'd had it. My phone broke, I had insurance, and I'm sure you can guess. They claimed the insurance I spent like 150+ on over the life of the phone didn't cover the phone itself. It was for SOFTWARE HELP. WTF. I said, no, I didn't pay for software help. I paid for a brand new phone when mine broke. How about this, you cancel my service and I go buy a new phone with someone else. Immediately I got stuck on hold, and about 10 minutes later, someone answers from retentions. I told the guy cancel my service. If I've just spent money frivolously to have to go buy MY OWN PHONE, then I'll gladly do it elsewhere. The guy tossed a 100 dollar credit at me and I relented. I saw a new one on Ebay for about that price. Really, I should have demanded it all back. What a Scam. Sprint Techs don't know what they sell, and even their own people kept telling me, call back the insurance. It's covered. So yes, retentions is about the only place you will get a solution when all else fails. How sad is that! |
