how-to block ads
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jmn1207
Premium
join:2000-07-19
Reston, VA
 ·Verizon FIOS
| reply to jc100
Re: Commercials
Well, I did have my problems. I used to get charged for some service each month and neither I nor the CSR could find this service on the website. They would pull the charges and next month I'd have to go through the same routine again. This lasted for about 6 months. The last major overhaul of their website seemed to have corrected a lot of issued with their billing. A major communication disconnect was seeming resolved about the same time.
Maybe I have been lucky, but their customer service used to be terrible for me, and now it is top-notch for a business of this size. Sprint is saying that customer service improvement is the top priority, and the last couple of quarters seems to indicate that their efforts have been successful. | |
jc100
join:2002-04-10
| Probably. I had to resort to involving the Ohio Attorney General to see some relief. Sprint, for now, has a good network. Sprint itself (at least in my eyes and still current experience), has leaps and bounds to go with its support. Maybe this is changing, but I still seem to run into brick walls when inquiring about anything that's not in the "manual". Why did I get billed for roaming, it's included in my service. Why is my bill and pricing for services constantly changing, being removed, etc without my consent? I mean, all these things should be standard and routine. If X customer has a package, and suddenly you start double charging or removing it, there needs to be a solution. Not we'll look into it, wait 24 hours, or call back later. Yes, these are all the excuses I'd heard. Call reps and managers alike. I even got so attuned to these lines, I'd call them out and press until things got sorted. So is sprint's customer service award winning? Sure, maybe at the Razzies (Rasberry) ceremony. | |
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