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Cricket Broadband Wireless email support

millinicom/acun.com my work for him, and you, if you still need wireless. It has no cap.

reply to Credence55
Cricket does not provide email service as part of their wireless broadband, but if you have Outlook Express (or other common email client software) installed on your computer, you should be able to set up your email client software to access any POP3 or iMAP email server including the email service you were using prior to switching to Cricket, unless you lost your email box when you discontinued that ISP. There is lots of information on the internet on how to configure Outlook Express for most widely used email services.

reply to Credence55
Sounds like they are blocking outgoing port 25 as almost all ISP's do now. Wow, these are basics and entry level computer tech would know. I certainly hope you aren't charging this poor guy for your "services"

They are NOT blocking port 25 and I spoke directly to their tech support and was told directly they DO NOT support ANY Windows based email software! I have been doing computer/electronics repair & support since 1976 and YES I DO charge for my services! I am enjoying my 26th year in Business!My posting was simply made to make others aware of what transpired with the Cricket Tech Support and the hype being transmitted via all of the marketing blitz everywhere. Cricket is truly NOT "Unlimited"!!

reply to TimfromPgh
I have been setting up and configuring internet access accounts and email accounts for the past 12 years and with the conversation I had with Cricket's tech support, their response was a VERY adamant "NO" as to use of any Windows based email software (Outlook, Outlook Express, Thunderbird, Eudora, etc.). Was told the only way my client could access his email account is through a web based program or change from the local vendor email address to one of the freebees like gmail, hotmail, live mail, etc.

reply to Credence55
So do tell, if the aren't blocking port 25 why doesn't it work?

Call Cricket yourself or better yet, you come up with the answer!!

I'm no computer tech.but you listed thunderbird???
I use thunderbird. Works fine.

How did you setup your email under Thunderbird. I only went by the tech support guys statement when it came to Thunderbird. I only tried to get Ooutlook and Outlook Express to setup without success. Maybe the tech support guy doesn't know what he is talking about!!

I read the verses, and I must say, I agree. Its not right to insult people, and from the way he replied he may not know what to do ether.

reply to Credence55
I had thunderbird before cricket and never changed anything.
Worked with no problem.

reply to Credence55
And Thunderbird uses POP3 and SMTP - there you have it.

I spoke with Cricket Support today as suggested. It is not that email services such as POP3, IMAP, etc won't work with Cricket it is simply a matter of them blocking Port 25 for outgoing mail (almost every ISP does this) and the fact they don't provide support for email. By the way, neither do we.

You can't expect an ISP to provide support for third party services.

Simple tests would have shown that they were blocking port 25.

reply to wirelessdog

Re: Cricket Broadband Wireless email support

Having the same issue.

My hosting company (who I send email through) put a trace on my email account and reported that my SMTP connection is failing because it does not have a reverse DNS lookup result.

The IP address of the Cricket device is designed to change every time you connect. Maybe this is why the reverse DNS lookup is failing?

I spoke with Cricket (4 calls) who assured me that they were not blocking any ports. I did the telnet test and indeed the ports were not blocked. I was instructed to call "The Microsoft" and have them "troubleshoot my Outlooks." OK. Thanks.

There is clearly something broken on Cricket's end. Outside of that the service has been good and the speed acceptable, considering I can't get DSL or Cable here. You get what you get.

reply to Credence55
I think I found a solution - well, it worked for me.

I signed up with Google Apps, enabled email for my domain, re-pointed my MX record to Google, setup Outlook according to Google's instructions and now I can send SMTP email with my Cricket Broadband connection.

The process was a little more complicated than that and it took a few days because Google had to verify that I owned the domain; but it looks like it's working both ways (send and receive).

reply to Credence55
Sounds like the issue lies with certain SMTP servers...

I just got off SEVERAL calls with Cricket tech support. First of all, they are poorly trained and barely knowledgeable about internet terminology. When I told them that as of today I was unable to telnet to port 25 on any email server, I might as well have been speaking Greek (even with the "supervisor"). I'm pretty sure I was purposely disconnected several times, since it always happened when I got to that part. Anyway, all they understand is that they don't support email that is not web-based. My assumption is that some IP ranges work for port 25 and some don't because their network engineering is probably just as sloppy as tech support. It worked for me for the last 3 months, and now it does not (and I tried reconnecting and getting assigned lots of different IP's). I can only guess the Cricket engineers finally got around to shutting down port 25 on my IP pool.

One solution that works is to use an outgoing mail server that listens on a port other than port 25. For example, I use jumpline.com for Web hosting, and their mail server does authenticated SMTP and listens on another port that Cricket does NOT block. So thankfully, I'm still able to send mail that way through my mail client.

reply to Credence55
90%+ of ISP's block port 25. It is nothing new or unusual, just something Cricket finally did that should have been done from the get go.