Charter Spectrum → On Demand Not Working?

On Demand on both channel 1 and 999 states the following:

Error Retrieving Data

E1003
A set-top interactivity problem has occurred. Please try again after a brief time.

Receiver is a DCT700. Anyone else having this problem?

withdrawn

Never seen that code before. Try power-cycling the box (unplug power, plug back in and WAIT until the clock comes back up before you turn it on). Beyond that - it may be a headend issue, too.

Try the power-cycle. If that doesn't work, give it some time or call Charter.

withdrawn

Nope, not a new receiver...have had it for a few years. On Demand works on the receiver in the living room.

I remembered our electrical service had a glitch this morning that forced my battery backup/ups into action. Decided to unplugged everything from the receiver in my office to see if a reset would fix it. It did!

I should have tried that before posting.

Thank you for the info., it is appreciated!

*Mod, you may want to lock this thread.*

Ah, I'm in an S/A area. Motos are Swahili to me.

That figures... That's the first simple fix I've run into all day

Yep, that did the trick. Thank you! I really did not want to have to bother tech support.

*Geez, sorry about all my edits today. My typing is not keeping up with my brain.*

LOL! It is rare, but sure nice when it happens, isn't it?

No problem.