| reply to fatmanskinny
Re: Blame the system... When I worked in ISP support, we didn't live and die by the numbers, but they were there, and I knew techs who loved to get their names at the top of the list each day. Yes, some were good enough and fast enough to really earn those numbers, but others did it by offering "fixes" that they knew good and well wouldn't work just to be able to get the customer off the phone so they could close the ticket. I knew this because I'd be getting that customer the next day and fixing the problem the other tech knew damn well how to fix but didn't because it would take too much time and lower their numbers. |
