| Armstrong Seeing Multiple MACs Since being switched to the Armstrong network in the middle of Dec, from Clearview, I have twice had issues with not being able to get on line.
I have a Linksys modem BEFCMU10 ver. 4 connected to a Linksys WRT54G v. 8. Cust support keeps telling me that both devices are trying to get ip addresses and that is the cause of my problem (they can see both MAC addresses) and are convinced it's the modem.
Anyone ever heard of this?? Or are they just trying to push their modem?? Coincidentally I only seem to have a problem, begining in the late evening hours as it gets colder and seems to resolve on it's own by mid to late morning??? |
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| Your modem should have a "Clone MAC" feature. Its an old feature thats been around for awhile that should take care of your issue. |
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| ok... you know you can't clone a mac onto the modem right? you can't even update firmware on a modem.... router yes, but what are you going to clone? the modem or a pc? |
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 dslwanterIt's comingPremium
join:2002-12-16
Niles, OH
 ·AT&T Midwest
2 edits | reply to gutbucket13
If you plug your modem into your PC first and then later hook up a router, this is a common problem. The modem first gets a MAC address then stores it and in this case you will need to clear it because it's your PC's address and not the router's. Hold the reset button in on the modem for 30 seconds, plug it into the router, turn it back on then give it a try again. Now the modem will have the Router's address instead of the PC's. Not all modems come with the clone feature either.
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| reply to gutbucket13
Most cable modems have an internal page that you are able to view certain stats about your cable modem. The view is "read only". It is similar to the router's internal page. Terayon, Motorola and Arris operate on the private ip address of 192.168.100.1
The case of having 2 mac addresses ARPed to the server at the time is conceivable if you have been switching multiple hardware around (i.e. router and computers). Most times the blade you are sitting on might have a MAC address limit that might have been exceeded. Other than that, I do not believe that the modem could be malfunctioning in that aspect.
In response to cloning the MAC address. You would want to clone the HFC MAC address that is listed on the modem within the modem. You do not want to clone your PC's MAC because it is already getting a private IP address from your router. Using the clone could solve your problem temporarily, but not being the root of the problem.
Firmware is actually updated by the boot file that the hands out when your modem is provisioned on the server. Generally, they have one specific boot file for your modem and then a couple generic file's. Granted asking tech support for them to do this, won't get you any where. Normally it is the tech's discretion if they think that will fix the issue. Believe me, it's not something you want to suggest. Hope this helps. |
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