| reply to Justcode
Re: Fairpoint switched over Verizon's alias names not username I am still waiting for information from unFairPoint regarding personal web space. After reading some of the earlier posts, I located what I presume is my web space, however, it was transferred between 1:25 and 1:30 p.m. on 2 Oct. 2008, not 7:45 p.m. 1 Feb. 2009, when my Verizon pages were locked, but are still accessible. It would have been nice of unFairPoint to have told us how to access our pages, but likewise to use versions of the pages more current than October of last year! |
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| reply to Justcode
I just check my unFairPoint personal web pages and I am now getting an error 404, although I can ftp to the site currently, but who knows what is next? |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8
 ·G4 Communications
·Fairpoint Commun..
 ·Hollis Hosting
| reply to Justcode
Status update
Mail accounts are working normally. Mail sent to @verizon.net or @myfairpoint.net, either as Account ID or alias, gets delivered.
Still not able to log into MyFairPoint.net to manage account.
Started a new thread about Usenet NNTP access. There has been no information about Usenet access as part of Verizon transition.
/tom |
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crad
join:2007-01-07
Essex Junction, VT | Hi Tom
I just logged into myfairpoint.net and was able to enter and manage my account. To do so however, at the login screen that asks for your primary email address I have to enter my verizon address as vzXXXXXX. If I try to enter my alias it will not accept it. This makes me wonder what will happen in April when those addresses go away, what will Fairpoint then see as our primary email address? |
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| reply to Justcode
I sent a message on line and waited for hrs for a response
to my question but they did not get back with me.
Tried to call but the line is always busy.
Emails I send to my work account do not go because of our work filter they the company thinks it is spam. This stops me from going a lot of my work at home.
I am almost at the point of changing providers. I work in a customer service position and this is not acceptable.
I am sure M.P.U.C is full of complaints, this does not look favorable for the company. |
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1 edit | reply to crad
said by crad:Hi Tom I just logged into myfairpoint.net and was able to enter and manage my account. To do so however, at the login screen that asks for your primary email address I have to enter my verizon address as vzXXXXXX. If I try to enter my alias it will not accept it. This makes me wonder what will happen in April when those addresses go away, what will Fairpoint then see as our primary email address? I would assume Fairpoint will use the vzexxxx@myfairpoint.net as your primary address, or assign one. The assigned one could be one of your aliases or something totally different (IE...randomgibberish@myfairpoint.net).
But who knows? We'll find out, for sure, when we reach that point... |
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Bob285
join:2008-09-10
Tenants Harbor, ME | reply to ddillaby
I too had the same happen to me. But as of 6:15pm on 2/9 the personal web space was repopulated by Fairpoint with a copy of the 12/31/08 verizon site. Of course this wiped out some adjustments I had made between 2-2-09 and 2-8-09. Easily corrected.
But there is still no redirection from the Verizon site to the Fairpoint site. This is a real pain for my visitors as I will have to email them to alter any bookmarks.
Bob_D |
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| reply to Justcode
Fairpoint's switch from Verizon Been waiting on the phone AND waiting for the live chat forever. After waiting for an hour and a half on Saturday I was told by the on line chat person that I'd have to wait 24 to 48 hours for them to switch me to a "new platform."
It's irritating enough to pay for no service, but can understand that sometimes things don't go as planned.
It's twice as irritating to spend hours waiting for someone to answer the phone. No excuse for that!!!!!
I sure miss Verizon.
I sure hate Fairpoint |
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| reply to Justcode
Re: Fairpoint switched over Verizon's alias names not username I got the same error message. I went back to make sure my settings were correct and some of my information had been erased. I called Fairpoint's 24 hr. hotline, but no one answered. Can someone help me? I've probably gotten this all wrong. PLEASE HELP!
Thanks! |
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tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8 Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting
| reply to crad
I tried both vze and the alias I set up - neither works to gain access to manage the account. I guess there must be a multiple databases. I though they were going to streamline things compared to Verizon.
Tried logging in both at the main page and manage your account. Tried with and without @myfairpoint.net domain name.
I sure am glad I don't need to use my ISP email account. I pity folks who do.
/tom |
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| reply to Justcode
it seems that things are SLOWLY being fixed. First off, no luck getting through to Tech Service via phone or chat for a week now. not very pleased about this, but i guess i can understand with the number of customers affected.
as of yesterday, my subaccounts finally became fully accessible and was also able to get into manage my accounts (by logging in with the alias name).
my only gripe now is that when i send or reply to an email via webmail, it lists my email address as the alias address, and not my people friendly username. i'm hoping this is a problem that will be fixed. |
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1 edit | reply to Unhappy
Unhappy,
I work for FairPoint. I am sorry for the difficulty you have experienced getting through to our technical support via phone or chat. We added a second call center today to increase capacity so more customers are can get through on 1-800-240-5019. If you still can not get through, please email me at the office with a phone number and best time to be reach you, and I will have someone from FairPoint technical support call you back. Thanks, Beth Beth.fastiggi(at)fairpoint.com |
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 ann
@myfairpoint.net | reply to Justcode
said by Justcode :
I tried to log on to the new Fairpoint portal this morning and it said the following:
Unfortunately, the User Name and Password that you entered are not valid. Please re-enter your login information.
You must contact FairPoint Internet Technical Support at 800-240-5019 to reset your password.
After an hour of being on hold (got hung up on twice) I finally got a hold of someone from tech support. It seems that verizon created (at least for me) a cryptic account name and the email address I chose was tagged as an alias to the name. So when the swap over happened they did the vz12al... name instead of my real email address. This affects the email forwarding and other things done in the swap over, so I was told.
The person put a trouble ticket in to make the changes to the correct names (I have one primary and 4 sub-accounts) hope fully they can resolve this soon.
Till now I never even knew there were aliases used by verizon, I setup the account as email addresses not an alias? Has anyone else had this problem?
i am real pissed off all my contacts list was lost and i need my list how do i get my list of people back the people on my list were family members and work related how the hell do i get it back |
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| Apparently there are still issues with the transition from Verizon to Fairpoint. I used the online chat a few minutes ago to inquire why my emails were still queuing up on Verizon's servers and not being forwarded to Fairpoint. The exchange was at least cordial if not informative -
[12:12 PM] SkowBob: Good afternoon
[12:13 PM] Brian: We apologize for the inconveniences, but unfortunately the upgrade was not completed. Issue should be fixed as soon as possible.
[12:13 PM] SkowBob: OK, I just wanted to make sure it is still being worked on.
[12:13 PM] SkowBob: Is there an ETA?
[12:15 PM] Brian: The issue should be resolved as soon as possible. Your patience is much appreciated. Thanks.
[12:15 PM] SkowBob: Thank you.
[12:16 PM] SkowBob has left the room |
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| reply to Justcode
I would just like to say a few things about the big "switch".The whole switch was a joke.I tried for days and hours tying to get through to someone to help. Finally on Monday I was determined to hang as long as it took. I statred around 8 o'clock in the evening...at 11:45 that evening I finally got my email!!!!I chatted with 5 people..they sent me to this site and that site.It was probably the longest run around I have ever encounted.To Charlie, the 5th and last guy I chatted with, took me to the site I needed to be at and in 2...I'm talking 2 seconds...I was there.I still cannot get my email the right way but I will keep trying til I get it. If I wasn't in a two year contract with my server, Fairpoint would be gone. Good luck to all. |
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| reply to Justcode
Does anyone know what Host Name/Address I use in WS_FTP to log into myfairpoint personal webspace? I imagine my user ID is the format myemailaddress@myfairpoint.net, if that's wrong I'd be grateful of knowing what that is too! Thanks. |
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| said by frustrated fair :
Does anyone know what Host Name/Address I use in WS_FTP to log into myfairpoint personal webspace? I imagine my user ID is the format myemailaddress@myfairpoint.net, if that's wrong I'd be grateful of knowing what that is too! Thanks.
Answered here: »FairPoint personal Web pages online
FYI, don't include "@myfairpoint.net" in the username.
Tony |
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| reply to Justcode
Thanks, Tony. I'm still not able to log in, but I think I'm closer. WS_FTP gives me these failure messages:
!Failed "port".
!Retrive of folder listing failed(0)
Any ideas for what else I need to know? All the other settings I'm using duplicate what worked with Verizon, including using Remote Port 22
Thanks! |
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| reply to Justcode
re: preceding post - I meant port 21 |
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| reply to Justcode
Random info I work tech support for fairpoint ne.
I as well as all of the other tech support reps appreciate a few of the understanding intelligent posts here regarding the cutover in that the company tried its best to make the transition as smooth as possible, but under the circumstances; expecting perfection is unrealistic.
It is unfortunate about the hold times on phone support and online chat, but you have to understand that the amount of call centers for fpne is limited and the type of call volume that we received in the first couple of weeks was tramendous. Call takers were taking online chat requests along with live calls at the same time (something we never have to do) to try to bring down the wait, also alot of the calls and chat requests were unnecessary as alot of the issues were easily resolved if only people would actually investigate and try the simple things first before calling in.
The main problems related to the migration were email issues, I believe for the most part, connectivity problems were somewhat minor, and transition in that aspect was obviously not completely successful, but acceptable under the circumstances.
One of the main issues I saw with email accounts was the fact that verizon originally setup customers with the primary VZ-ID's and alot of verizon customers setup an alias on top of that because they did not want to use the strange VZ-ID they got when they setup the service (understandable), but that VZ-ID was the original email address, and in most cases the connection authentication username that got migrated over, and the majority of verizon customers forgot/never knew what that VZ-ID was, which caused alot of confusion.
This transition has not been easy for anyone working on our side, I've had a headache the last couple of weeks having to listen to people yell at me in frustration, trying to help them understand we're doing the best we can with what we have to work with, but we are humans also.
Keep in mind that fairpoint is also still working with verizon on all of this, so it is not entirely fairpoint's fault for most of the transition problems, these are two completely different companies trying to work together to make all of this happen, and there are alot of things on their end they could've done to make things easier for fairpoint also.
With all of that said, we're now finally starting to get past the roadbumps, but still working the kinks out so to speak, and we appreciate all of your patience during this transition.
If your issue has not yet been resolved, keep trying, and I'm certain you'll come to a resolution.
Some tips:
1: Test your email account first at webmail.myfairpoint.net before trying to setup your email client (like outlook express/thunderbird/macmail ect..) to use the account, if you can't log into your account on webmail, chances are it will not work in your email client.
2: If your email address is not working, try using the VZ-ID instead (i.e; vzeexx934whatever@myfairpoint.net) as the username, keep in mind that the username and password is case sensative, and spaces in the username and pass will cause it to fail.
3: If you are not happy with the answers you received from tech support, try again later, as we're being updated with new issues and resolutions very frequently.
4: If you have a trouble report placed, call back frequently and check for updates on it, don't expect someone to call you back to keep you posted, as this is not possible due to the volume of trouble reports already placed usually.
5: Be prepared to provide accurate details of your issue before you speak to a tech, have a recent bill on hand if possible as there is usually info on that we will need to lookup your account, also if you have an email issue, write down as many usernames/passwords you can remember having.
6: Be understanding and polite to the technician you speak with, we generally are alot more willing to go out of our way to help in cases with someone who is generally nice vs someone who is screaming and complaining, whining about the matter is just a waste of your time as well as ours and the other people waiting in line.
7: Alot of common questions regarding the transition are answered at: »www.fairpoint.com/northern_ne/tr···faq.html
8: If the auto email activex control does not work, enter your info manually into your email client, you can find many walkthrough help guides by searching google for setting up your email account, most all email account setups are the same as setting up your fairpoint account, use mail.myfairpoint.net as your incoming and outgoing POP3 server, make sure the outgoing server requires authentication is enabled and set to use the same username/pass as your incoming server, use the full username@myfairpoint.net as your username, make sure ssl password authentication is NOT enabled.
9: Another issue customers are having is the verizon account activation page that was loaded in the firmware for the modem you may have received, this needs to be disabled to regain access to the internet, if you already accessed the firmware to the modem and have the correct username/password for the pppoe connection, you can disable the activation screen by going to »192.168.1.1/verizon/redirect.htm - you'll get a restricted page with a disable button, hit the disable button, close your browser and re-open.
Hope this helps some of you somehow, as I am one of those people also that reads through online forums for help for everything, and that one person posting the info you need usually saves the day.  |
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