http://www.dslreports.com/forum/Fairpoint-switched-over-Verizons-alias-names-not-username-21840121 en Tue, 21 May 2013 18:52:11 EDT Tue, 21 May 2013 18:52:11 EDT http://www.dslreports.com/forum/DSL-is-way-slower-than-it-used-to-be-21974742
I have been searching for answers to this and posted a notice on our electronic staff BB this morning and found I am not alone.

Since the takeover of Verizon to Fairpoint my DSL is VERY slow. I am wondering what your response is to this.

Thanks !

Jean
Enfield, NH]]> http://www.dslreports.com/forum/DSL-is-way-slower-than-it-used-to-be-21974742 Wed, 25 Feb 2009 12:30:14 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21952788
We have had a lot of phone trouble since an ONT went sour since FP took over (coincidental).

Every time I needed service, up until this "switch", FP routed through Verizon Fiber Solutions Center out-of-state. But, they made a great point of telling me that those were not *really* Verizon people- they were *really* FP employees.

The work was outsourced to Verizon, no matter how you cut it. Paint "FairPoint" on the truck that showed up, but it was still outsourced to Verizon.

I still find it highly unlikely that a company that has, in the past, rather poorly operated a disconnected series of local exchange companies in over a dozen states can possibly hope to manage these three states covering very urban to extremely rural areas.

»www.cbronline.com/companies/fair···cription

Just as a kick, the current financials are interesting. For anyone who doesn't use this trading format, click the tab at the top (IE, "people") and you will get the current stats.

»investing.businessweek.com/resea···mbol=FRP
--
"Do not meddle in the affairs of dragons, for thou art crispy and good with catsup."]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21952788 Sat, 21 Feb 2009 11:15:01 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21948111
matt
--
Scout the Australian Shepherd »www.mainemillers.com
]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21948111 Fri, 20 Feb 2009 12:52:11 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21947875 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21947875 Fri, 20 Feb 2009 12:19:47 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21945358 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21945358 Thu, 19 Feb 2009 22:48:49 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21944889 first, second, third, fourth, no fifth time with Fairpoint over my lack of email delivery.

Apparently Fairpoint doesn't run their own mail servers they are run by hostopia.com and this is the reason that the very nice tech (contract not a Fairpoint tech) I spoke with tonight said they need to wait 24-48 hours to try and fix anything, they open a ticket with hostopia.com and go from there.

Is it normal for an ISP to outsource their email like this?

matt
--
Scout the Australian Shepherd »www.mainemillers.com
]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21944889 Thu, 19 Feb 2009 21:21:18 EDT http://www.dslreports.com/forum/Random-info-21939899 I as well as all of the other tech support reps appreciate a few of the understanding intelligent posts here regarding the cutover in that the company tried its best to make the transition as smooth as possible, but under the circumstances; expecting perfection is unrealistic.
It is unfortunate about the hold times on phone support and online chat, but you have to understand that the amount of call centers for fpne is limited and the type of call volume that we received in the first couple of weeks was tramendous. Call takers were taking online chat requests along with live calls at the same time (something we never have to do) to try to bring down the wait, also alot of the calls and chat requests were unnecessary as alot of the issues were easily resolved if only people would actually investigate and try the simple things first before calling in.
The main problems related to the migration were email issues, I believe for the most part, connectivity problems were somewhat minor, and transition in that aspect was obviously not completely successful, but acceptable under the circumstances.
One of the main issues I saw with email accounts was the fact that verizon originally setup customers with the primary VZ-ID's and alot of verizon customers setup an alias on top of that because they did not want to use the strange VZ-ID they got when they setup the service (understandable), but that VZ-ID was the original email address, and in most cases the connection authentication username that got migrated over, and the majority of verizon customers forgot/never knew what that VZ-ID was, which caused alot of confusion.
This transition has not been easy for anyone working on our side, I've had a headache the last couple of weeks having to listen to people yell at me in frustration, trying to help them understand we're doing the best we can with what we have to work with, but we are humans also.
Keep in mind that fairpoint is also still working with verizon on all of this, so it is not entirely fairpoint's fault for most of the transition problems, these are two completely different companies trying to work together to make all of this happen, and there are alot of things on their end they could've done to make things easier for fairpoint also.
With all of that said, we're now finally starting to get past the roadbumps, but still working the kinks out so to speak, and we appreciate all of your patience during this transition.
If your issue has not yet been resolved, keep trying, and I'm certain you'll come to a resolution.

Some tips:

1: Test your email account first at webmail.myfairpoint.net before trying to setup your email client (like outlook express/thunderbird/macmail ect..) to use the account, if you can't log into your account on webmail, chances are it will not work in your email client.

2: If your email address is not working, try using the VZ-ID instead (i.e; vzeexx934whatever@myfairpoint.net) as the username, keep in mind that the username and password is case sensative, and spaces in the username and pass will cause it to fail.

3: If you are not happy with the answers you received from tech support, try again later, as we're being updated with new issues and resolutions very frequently.

4: If you have a trouble report placed, call back frequently and check for updates on it, don't expect someone to call you back to keep you posted, as this is not possible due to the volume of trouble reports already placed usually.

5: Be prepared to provide accurate details of your issue before you speak to a tech, have a recent bill on hand if possible as there is usually info on that we will need to lookup your account, also if you have an email issue, write down as many usernames/passwords you can remember having.

6: Be understanding and polite to the technician you speak with, we generally are alot more willing to go out of our way to help in cases with someone who is generally nice vs someone who is screaming and complaining, whining about the matter is just a waste of your time as well as ours and the other people waiting in line.

7: Alot of common questions regarding the transition are answered at: »www.fairpoint.com/northern_ne/tr···faq.html

8: If the auto email activex control does not work, enter your info manually into your email client, you can find many walkthrough help guides by searching google for setting up your email account, most all email account setups are the same as setting up your fairpoint account, use mail.myfairpoint.net as your incoming and outgoing POP3 server, make sure the outgoing server requires authentication is enabled and set to use the same username/pass as your incoming server, use the full username@myfairpoint.net as your username, make sure ssl password authentication is NOT enabled.

9: Another issue customers are having is the verizon account activation page that was loaded in the firmware for the modem you may have received, this needs to be disabled to regain access to the internet, if you already accessed the firmware to the modem and have the correct username/password for the pppoe connection, you can disable the activation screen by going to »192.168.1.1/verizon/redirect.htm - you'll get a restricted page with a disable button, hit the disable button, close your browser and re-open.

Hope this helps some of you somehow, as I am one of those people also that reads through online forums for help for everything, and that one person posting the info you need usually saves the day. :D]]> http://www.dslreports.com/forum/Random-info-21939899 Thu, 19 Feb 2009 01:01:33 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21926464 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21926464 Mon, 16 Feb 2009 17:38:36 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21926416 !Failed "port".
!Retrive of folder listing failed(0)

Any ideas for what else I need to know? All the other settings I'm using duplicate what worked with Verizon, including using Remote Port 22

Thanks!]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21926416 Mon, 16 Feb 2009 17:27:41 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21925461 said by frustrated fair :

Does anyone know what Host Name/Address I use in WS_FTP to log into myfairpoint personal webspace? I imagine my user ID is the format myemailaddress@myfairpoint.net, if that's wrong I'd be grateful of knowing what that is too! Thanks.
Answered here: »FairPoint personal Web pages online

FYI, don't include "@myfairpoint.net" in the username.

Tony]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21925461 Mon, 16 Feb 2009 14:35:09 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21925215 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21925215 Mon, 16 Feb 2009 13:54:43 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21902425 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21902425 Wed, 11 Feb 2009 19:33:36 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21900226
[12:12 PM] SkowBob: Good afternoon
[12:13 PM] Brian: We apologize for the inconveniences, but unfortunately the upgrade was not completed. Issue should be fixed as soon as possible.
[12:13 PM] SkowBob: OK, I just wanted to make sure it is still being worked on.
[12:13 PM] SkowBob: Is there an ETA?
[12:15 PM] Brian: The issue should be resolved as soon as possible. Your patience is much appreciated. Thanks.
[12:15 PM] SkowBob: Thank you.
[12:16 PM] SkowBob has left the room]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21900226 Wed, 11 Feb 2009 13:24:42 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21897519 said by Justcode :

I tried to log on to the new Fairpoint portal this morning and it said the following:

Unfortunately, the User Name and Password that you entered are not valid. Please re-enter your login information.
You must contact FairPoint Internet Technical Support at 800-240-5019 to reset your password.

After an hour of being on hold (got hung up on twice) I finally got a hold of someone from tech support. It seems that verizon created (at least for me) a cryptic account name and the email address I chose was tagged as an alias to the name. So when the swap over happened they did the vz12al... name instead of my real email address. This affects the email forwarding and other things done in the swap over, so I was told.

The person put a trouble ticket in to make the changes to the correct names (I have one primary and 4 sub-accounts) hope fully they can resolve this soon.

Till now I never even knew there were aliases used by verizon, I setup the account as email addresses not an alias? Has anyone else had this problem?
i am real pissed off all my contacts list was lost and i need my list how do i get my list of people back the people on my list were family members and work related how the hell do i get it back]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21897519 Wed, 11 Feb 2009 06:55:26 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21897388
I work for FairPoint. I am sorry for the difficulty you have experienced getting through to our technical support via phone or chat. We added a second call center today to increase capacity so more customers are can get through on 1-800-240-5019. If you still can not get through, please email me at the office with a phone number and best time to be reach you, and I will have someone from FairPoint technical support call you back. Thanks, Beth Beth.fastiggi(at)fairpoint.com]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21897388 Wed, 11 Feb 2009 06:55:13 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21894615
as of yesterday, my subaccounts finally became fully accessible and was also able to get into manage my accounts (by logging in with the alias name).

my only gripe now is that when i send or reply to an email via webmail, it lists my email address as the alias address, and not my people friendly username. i'm hoping this is a problem that will be fixed. ]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21894615 Tue, 10 Feb 2009 14:35:26 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21891569
Tried logging in both at the main page and manage your account. Tried with and without @myfairpoint.net domain name.

I sure am glad I don't need to use my ISP email account. I pity folks who do.

/tom ]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21891569 Mon, 09 Feb 2009 23:19:04 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21890862
Thanks!]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21890862 Mon, 09 Feb 2009 21:09:40 EDT http://www.dslreports.com/forum/Fairpoints-switch-from-Verizon-21890329 It's irritating enough to pay for no service, but can understand that sometimes things don't go as planned.
It's twice as irritating to spend hours waiting for someone to answer the phone. No excuse for that!!!!!
I sure miss Verizon.
I sure hate Fairpoint]]> http://www.dslreports.com/forum/Fairpoints-switch-from-Verizon-21890329 Mon, 09 Feb 2009 19:26:39 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21890285 But there is still no redirection from the Verizon site to the Fairpoint site. This is a real pain for my visitors as I will have to email them to alter any bookmarks.

Bob_D]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21890285 Mon, 09 Feb 2009 19:19:00 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21890091 said by crad:

Hi Tom

I just logged into myfairpoint.net and was able to enter and manage my account. To do so however, at the login screen that asks for your primary email address I have to enter my verizon address as vzXXXXXX. If I try to enter my alias it will not accept it. This makes me wonder what will happen in April when those addresses go away, what will Fairpoint then see as our primary email address?
I would assume Fairpoint will use the vzexxxx@myfairpoint.net as your primary address, or assign one. The assigned one could be one of your aliases or something totally different (IE...randomgibberish@myfairpoint.net).

But who knows? We'll find out, for sure, when we reach that point...]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21890091 Mon, 09 Feb 2009 18:47:09 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21889140 to my question but they did not get back with me.
Tried to call but the line is always busy.

Emails I send to my work account do not go because of our work filter they the company thinks it is spam. This stops me from going a lot of my work at home.

I am almost at the point of changing providers. I work in a customer service position and this is not acceptable.
I am sure M.P.U.C is full of complaints, this does not look favorable for the company. ]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21889140 Mon, 09 Feb 2009 16:02:59 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21888375
I just logged into myfairpoint.net and was able to enter and manage my account. To do so however, at the login screen that asks for your primary email address I have to enter my verizon address as vzXXXXXX. If I try to enter my alias it will not accept it. This makes me wonder what will happen in April when those addresses go away, what will Fairpoint then see as our primary email address?]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21888375 Mon, 09 Feb 2009 13:46:18 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21887612
Mail accounts are working normally. Mail sent to @verizon.net or @myfairpoint.net, either as Account ID or alias, gets delivered.

Still not able to log into MyFairPoint.net to manage account.

Started a new thread about Usenet NNTP access. There has been no information about Usenet access as part of Verizon transition.

/tom ]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21887612 Mon, 09 Feb 2009 11:34:44 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21886687 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21886687 Mon, 09 Feb 2009 07:34:13 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21885784 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21885784 Sun, 08 Feb 2009 22:35:11 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21882859 Now I have both after alot of work.]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21882859 Sun, 08 Feb 2009 11:12:30 EDT http://www.dslreports.com/forum/Re-FTP-almost-working-21878810 Well for me redirection is not working. The old Verison site was locked for 5 days and now simply pops up and of course cannot be altered.
Fairpoint in hard copy & web info stated the web space url would be 'www.MyFairpoint.net/username'. It would have been nice to include the home. prefix.
Once I located the web space I found that it was populated but with a 11/01/08 version of the Verizon site. My 11/7/08 changes were not there. Using FileZilla I had to ftp (which worked) rebuilding the entire site from my 12/31/08 snapshot of the verizon site.
Now with no redirection I have to email all my known visitors of the new url.
I'm really not happy with this transition.
Bob_D]]> http://www.dslreports.com/forum/Re-FTP-almost-working-21878810 Sat, 07 Feb 2009 12:18:58 EDT http://www.dslreports.com/forum/OMG-Still-cant-get-to-email-21878105 http://www.dslreports.com/forum/OMG-Still-cant-get-to-email-21878105 Sat, 07 Feb 2009 08:47:35 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21874089 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21874089 Fri, 06 Feb 2009 12:58:13 EDT http://www.dslreports.com/forum/Re-FTP-almost-working-21867791 said by canaan :

Thanks for the reply. FTP client works, public folder exists, but home.myfairpoint.net/username/public/document.pdf doesn't work. So I will blame it on the transition and the server and keep trying over the next couple of weeks.

One of the mailings I received from Fairpoint said:

"But don't worry, we'll forward all your files from your Verizon-hosted web space. Your web space will be activated automatically with all your folders and subfolders exactly as you created them, so you don't need to do a thing. We'll also redirect your old web space address to your new one for 1 month....."

It would be nice if they got the web space working before the 1 month free redirect expires.
I had a number of files in my Verizon web space (all backed up to a USB flash drive), and none of them are or were in the Fairpoint web space. I'm chalking it up to me messing around with it too early. But no big deal for me.

I've played with it again now and here's what still works.

Put your files (document.pdf) in the /public folder, and access them at home.myfairpoint.net/username/document.pdf. The web space server is currently working, and viewing/downloading works for me this way, with a number of test files I've uploaded to the Fairpoint web space.

It's so wishy-washy right now; just have patience! I'm sure all of us mucking around behind the scenes doesn't help any, with what Fairpoint is trying to acheive... :D]]> http://www.dslreports.com/forum/Re-FTP-almost-working-21867791 Thu, 05 Feb 2009 14:03:27 EDT http://www.dslreports.com/forum/Re-FTP-almost-working-21866549
One of the mailings I received from Fairpoint said:

"But don't worry, we'll forward all your files from your Verizon-hosted web space. Your web space will be activated automatically with all your folders and subfolders exactly as you created them, so you don't need to do a thing. We'll also redirect your old web space address to your new one for 1 month....."

It would be nice if they got the web space working before the 1 month free redirect expires.]]> http://www.dslreports.com/forum/Re-FTP-almost-working-21866549 Thu, 05 Feb 2009 10:22:43 EDT http://www.dslreports.com/forum/Re-FTP-almost-working-21865706 said by canaan :

I was able to use a program called Core FTP LE to transfer files to and from my public folder at home.myfairpoint.net using my user name and password. What I would like to do but can't, is to open an FTP uploaded document using a browser. »home.myfairpoint.net/username/document.pdf doesn't work. It previously worked with Verizon using »mysite.verizon.net/restedkq/document.pdf What is the Fairpoint browser web address to reach FTP files? Any suggestions? Thanks
Try moving that .pdf file to the /public folder and going to home.myfairpoint.net/username/public/document.pdf. That has worked for me.

If there is no /public folder, try logging into the "Manage Account" link at myfairpoint.net. After doing so click on the "EasySiteWizard Pro" link, and then the "Begin" button. In the new window that pops up, just create a site, any site. No need to change anything. Click the "Publish" button. A /public folder along with a few others should now have been created in your web space. Confirm this with your FTP client. You should now be able to view/download files FTP'ed to the /public folder, from your web browser...

It could also be that Fairpoint's web space server is down, which I've seen happening at random, over the past few days. Most likely caused by this whole "transition period" thing. Give it some time, and they should have it all squared away (hopefully)...]]> http://www.dslreports.com/forum/Re-FTP-almost-working-21865706 Thu, 05 Feb 2009 05:02:46 EDT http://www.dslreports.com/forum/Re-I-got-my-email-address-changed-in-Nashua-NH-21865251 http://www.dslreports.com/forum/Re-I-got-my-email-address-changed-in-Nashua-NH-21865251 Thu, 05 Feb 2009 00:24:55 EDT http://www.dslreports.com/forum/FTP-almost-working-21864447 home.myfairpoint.net/username/document.pdf doesn't work. It previously worked with Verizon using »mysite.verizon.net/restedkq/document.pdf What is the Fairpoint browser web address to reach FTP files? Any suggestions? Thanks]]> http://www.dslreports.com/forum/FTP-almost-working-21864447 Wed, 04 Feb 2009 21:32:08 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21862430
Comcast here I come...........F'ing FairPoint you suck!!!!!!]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21862430 Wed, 04 Feb 2009 16:03:06 EDT http://www.dslreports.com/forum/Re-greebs-21862403 http://www.dslreports.com/forum/Re-greebs-21862403 Wed, 04 Feb 2009 15:58:13 EDT http://www.dslreports.com/forum/Re-greebs-21862360 http://www.dslreports.com/forum/Re-greebs-21862360 Wed, 04 Feb 2009 15:52:01 EDT http://www.dslreports.com/forum/greebs-21862237 I had to un block Active x, so it could down load. And I had to do that for both my desk top and my lap top.

This worked for windows mail service that is like outlook Express. I have not used the web mail.

I hope you can get your mail soon. I know lots are still having problems.]]> http://www.dslreports.com/forum/greebs-21862237 Wed, 04 Feb 2009 15:34:06 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21861887 said by Laconia :

Heck guys, I've lost My internet connection all together!! :x
I've given up on Fairpoint. I'm having Metrocast install a cable connection today & dropping Fairpoint all together!
Wow! Given that you're posting from a metrocast e-mail address that must have been one fast install! ;)]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21861887 Wed, 04 Feb 2009 14:37:18 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21861648 I've given up on Fairpoint. I'm having Metrocast install a cable connection today & dropping Fairpoint all together! ]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21861648 Wed, 04 Feb 2009 13:53:28 EDT http://www.dslreports.com/forum/Re-I-got-my-email-address-changed-21860151 http://www.dslreports.com/forum/Re-I-got-my-email-address-changed-21860151 Wed, 04 Feb 2009 10:08:02 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21859755 I could check my mail via my verizon settings, but my manually set myfairpoint seemed not to exist. After I did the web auto thing, it looks like my verizon-addressed mail is being forwarded, but I can't get to the myfairpoint folders...

no-one answers the phones - "due to unexpected volume..."; I've been booted out of the CHAT feature twice. Have been told my password can't be reset via CHAT - they're authorized [only] to help with manual settings... ]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21859755 Wed, 04 Feb 2009 08:42:54 EDT http://www.dslreports.com/forum/Re-I-got-my-email-address-changed-21859712 http://www.dslreports.com/forum/Re-I-got-my-email-address-changed-21859712 Wed, 04 Feb 2009 08:26:00 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21859003
I just realized i said powerpoint chat, i meant to say fairpoint chat

phew that wasnt so hard :P]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21859003 Wed, 04 Feb 2009 00:58:53 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858994 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858994 Wed, 04 Feb 2009 00:56:27 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858985 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858985 Wed, 04 Feb 2009 00:53:24 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-web-space-not-moved-21858938 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-web-space-not-moved-21858938 Wed, 04 Feb 2009 00:39:49 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858498 http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858498 Tue, 03 Feb 2009 22:50:27 EDT http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858435
This is what the page said when you logged into Verizon.net:

You have been identified as a FairPoint Communications Internet subscriber. Please visit www.myfairpoint.net to learn more about FairPoint's Internet products and services.

IMPORTANT: All messages sent to your verizon.net email address are being automatically forwarded to your new myfairpoint.net address. This forwarding will continue until April 30th. You can continue to access your Verizon Webmail account to view stored messages until March 1st. To do so, please visit »webmail.verizon.net

However, when you log into webmail.verizon.net you are directed to a yahoo logon page if you are using verizon/yahoo email, when you sign in there you get a dead end page stating, verizon pulled the plug on your yahoo account so you are SOL ( I thought). On the page that yahoo puts up, it gives you a number for the Verizon member support line. I don't remember the 800 number, but it is there. I called them up and answered 'I don't know' on all the questions the computer asked about your account(important), until I got to a live person.

Once I got to a live tech person I explained I was with fairpoint and that their site said I would have access to my emails until April 30th, but my verizon/yahoo account has been disabled prematurely. She said it was not a big problem and re-activated my account and sub account right there, so I can access my old email. From phone call to results took about 5 minutes... (wow)

Once I got access back, I moved over all the emails they failed to move over to my fairpoint inbox. pretty much all of January was not moved. All email after Feb 1 is already being delivered to the new account and not going to verizon account.

So once you get the email back on, forward all of your important stuff to either fairpoint or another email account, because you don't know when yahoo may shut it back down and delete it. Also copy anything over they did not do.
Hope this helps a few people who are frustrated as I am.]]> http://www.dslreports.com/forum/Re-Fairpoint-switched-over-Verizons-alias-names-not-username-21858435 Tue, 03 Feb 2009 22:39:10 EDT