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| reply to Cod
Re: Blame the system... said by Cod:said by ISurfTooMuch:Wrong answer. The real problem is that few people with enough education to handle tech support are willing to work for $8.00/hr. If AT&T wants quality employees, they have to be willing to pay for them. Nice assumption. The call center employees make roughly twice your mythical $8/hr figure at AT&T (plus health insurance, pension & 401k). Show me that help wanted ad, and I'll show you well over 200,000 people who just got laid off whom are probably even overqualified for that job at $16/hr. Many times these human resource people who do the hiring want putty employees they can mold to do the worst job in the least amount of time as said in other replies. If you are seriously a graduate with an IT degree.. you will not work (and they will NOT HIRE) as a help desk rep for AT&T, plain and simple. More than likely, your job will be much lower down the food chain like best buy, or a cashier at the local grocery store (The completing a degree to be a movie producer only to get a job ripping ticket stubs the local cinema syndrome). Employers have a jaded sense of hiring inadequate staff who do a terrible job and wonder why those trained for the job don't apply and aren't hired.. maybe they stopped looking for those kinds of jobs which they are emminently qualified for, but just can't get because the hiring managers are such scumbags taking orders from even more incompetent scumbags on how to do their job. Micromanagement bureaucracy at it's finest. Though I will give AT&T a partial pass on this one, this is not just the workforce hiring process for them, this is EVERYWHERE-- government, education, military, corporate america, both large and small businesses. Until our worforce culture changes, expect the worst.. don't even think about hoping for the best.
Anyhow, AT&T is notorious for cutting costs the old fashioned Walmart way.. that is treat your employees at the bottom like crap and get away with anything and everything even if it means a fine/penalties down the road or lost revenue. Save less now to spend more later.
If you buy services from AT&T knowing this is what there is when you pull the curtain up.. you may want to reconsider buying that Iphone knowing who does the wireless... or U-Verse, or anything else AT&T sells or puts their branding on.
Some others to consider:
Sprint
Comcast
Qwest
Allstate
Chase
Bank of America
Walmart
Circuit City(cross this one out, they're gone!)
Time Warner
General Motors
Ford
Chrysler
DHL
All airline carriers
Target
Sears
Sleepys
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