Live chat only works if someone answers.
It's 08:35 PM and Fairpoint phone support says "Due to unexpectedly high call volume we are currently unable to answer your call..." and then it hangs up.
'Unexpectedly high' ?@#!$%?
FairPoint Live Chat, first time I tried it said the expected hold time was under 1 minute. It stayed that way for over an hour until it closed itself. Trying again it now says;
"You are currently in queue for FairPoint online chat support, your request for support will be handled in the order it was received." It's been about an hour.
Got FairPoint's little red folder warning of the upcoming apocalypse several weeks ago. The web site it directed you to didn't actually work until a couple of days ago.
FairPoint took over Verizon, apparently they didn't bother to notice the little fact that Verizon gives every one a vz.... account name and directs you to create 1 or more email aliases (i.e. firstname.lastname@example.org).
Verizon email address != vz..@verizon.net
email@example.com != firstname.lastname@example.org
email -> big bit bucket in the sky.
small businesses that were using verizon.net's SMTP servers (since Verizon all but forced DSL accounts to use their SMTP servers) also -> big bit bucket in the sky.
No notice to affected customers.
No support for affected customers.
Apparently FairPoint's solution to massive FUBAR is to disconnect the support phones and avoid the Live Chat.
Yep that works....
They can tell the PUC that the number of customers complaining has dropped steadily since list weekend... cause we have stop answering our phones.
Are there any other decent DSL providers in Maine?
(former Bell Atlantic DSL customer).