1 edit | Never notified, still not working. I first signed up for DSL in January. Apparently, because of the timing, I was never notified about the transition. Fairpoint says I was, but I have triple-checked my E-mail (I was looking at it constantly, because I am using it to find a job) and I never received the E-mail. I checked the contents of the modem box, and the service agreements only say "some time in the future", with no date. I checked my most recent bill, which is the only one that has any DSL information on it, and it also says only "in the future".
The problem is, I apparently was lost in the system. My account was never transitioned over. My Verizon E-mail account has been disabled, but I can't log in to Fairpoint either. I spent more than 4 hours on the telephone and in live chat, and the Fairpoint technitions could not find my account information. At least two Fairpoint customer service people told me their systems are down and they can't check my account. At this time (03-Jan-2009 3:38 AM Eastern) I still have no E-mail access, which is a very serious problem for someone in a job search. If I had known, I could have forwarded my mail to a different account, but now that the switch has taken place I can't change my forwarding in Verizon (I talked to many Verizon people, they say only Fairpoint can do anything) and the Fairpoint telephone number doesn't answer.
This has been a major disaster for me. |
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| get a Gmail account never have the problem.
ISP customers should NEVER use their ISP email addresses to find a job. Things like this happens. |
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 SteveConIBEW 2222 Boston, MAPremium
join:2004-09-02
Boston, MA | reply to BZL52
It's too bad that the majority of households in ME, VT & NH let their neighbor make their voices heard to the state PUC's. If they had gotten involved at the start, they could have halted this sale from completing. State PIRGs, VZ employees (union members and management alike) and others, cautioned against this transaction. The 911 debacle, movement of work outside the region, and now this are sources of concern.
These are but the first three of many, I'm sure. Wait for high speed internet deployment, customer service issues, and any other money related issues to be in future headlines, due to FairPoint's shaky financial footing. |
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Reviews:
 ·Great Works Inte..
 ·Time Warner Cable
| I tried to stop the sale by writing to my Reps and State senators.
I don't think they ever understood me and why FairPoint was bad. Sigh.
*Side note, Time Warner NE has basic cable for $18/month, Digital Phone local with CID and CW for $24.95 with no silly subscriber tax and .07/min LD, and RR Lite(768/128) for $19.95.
Bill total with tax is ~$65. I was paying $47 just for phone with fairpoint. |
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 RLC
@fairpoint.com | Try asking a CABLE customer what they are really charged for services with ANY cable company?? I work for FP and speak w/ customer who were offered a $99 Bundle w/ cable and receive bills for $170 a month PLUS a $300 install fee. FP offered $99 bundle and w/ taxes and surcharges = Approx $115 per Month and NO INSTALL fees. Furthermore, when you lose power you still have a dialtone..... |
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 palbriPremium
join:2000-10-22
Bristol, VT
1 edit | said by RLC :
Try asking a CABLE customer what they are really charged for services with ANY cable company?? I work for FP and speak w/ customer who were offered a $99 Bundle w/ cable and receive bills for $170 a month PLUS a $300 install fee.
Some may agree with that, but I have always received what I paid for and I am a VERY happy Comcast customer for many years. My speeds and service have always blown away the competition (except Vonage, which offers more value for the money..and don't start any arguments with them as they work well for me and I will continue with them until the dialtone ends)I, personally, have never received any false billing claims. |
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 BOGBSPremium
join:2004-05-11
·RoadRunner Cable
4 edits | reply to RLC
said by wcnghj:...with no silly subscriber tax Since when does TWC, or any cable company have to deliver voice to every home, per FCC requirement? This is a major part of why the "silly" subscriber tax, and fees are on the phone company's bills.
said by RLC :
Furthermore, when you lose power you still have a dialtone.....
This is huge (to me at least), especially if storm damage is only to the power lines. It's especially true for extended power outages. Some may say cell phones are okay, but I'd rather depend on my POTS line. E911 makes an instant location (so long as it's entered properly)
Some wireless operators need generators for their towers, but who knows how well their plans are.
A standard POTS line already has a central office with a battery bank, and emergency standby generator plan. Not all places have permanent generators, but the batteries will hold the equipment up for quite some time, if needed. This is the only part of the FiOS setup that I'm not a huge fan of, since it's powered by the customer's home. There's a UPS, but that doesn't last nearly as long as being backed up by a central office It's a cost savings to remove the copper, for sure, but that takes away one large advantage over the cable company's services.
All I know is that I was glad to have my POTS line during the ice storm, since I lost my cell phone's car charger.
All in all, you get what you pay for. Some don't care, but working in the industry, I'd rather have my trusty POTS line there as a backup. |
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| reply to RLC
#1. Sounds like their promo expired. If they called in they would certainly get it back.
#2. Maybe they didn't have cable service in the home before.
#3. TWC has no contracts, ever.
And no, I do not work for them. |
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