cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to Mac Bridger
Re: What do you get for 10 dollars
said by Mac Bridger  :At least they did something. Most companies would just issues a "We're Sorry" statement and leave it at that. Which depending on what happened is about what it's really worth.
"OMG it's a penis. I'm scarred for life. I'll going to sue for mental anguish for seeing one spin around." Right.
Everyone who watched the SuperBowl has either has one, seen one, made use of one, or is too young to care about one. |
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ScottMo
Premium,MVM
join:2000-12-15
Stony Brook, NY
| said by cdru :... "OMG it's a penis. I'm scarred for life. I'll going to sue for mental anguish for seeing one spin around." Right. Everyone who watched the SuperBowl has either has one, seen one, made use of one, or is too young to care about one. That's not the point. No one is claiming to be scarred for life because they saw a penis. When one watches a cable channel, there is an expectation that one will see what one paid for. To inject a X-rated movie clip into a PG show is violation of that trust (and contract for that matter).
I would expect someone to complain if they tuned into a porn channel expecting to see a pron movie & instead had bits of the Oprah show (or a televangelist) pop in during the movie.
Its not about whether its bad to view porn, or whether Americans are uptight about sex, or if people are "scarred" for having to see porn when they had no intention of doing so. Its about a company that took someone's money to show them one PG-rated football event, and showed them an X-rated clip during it. That's wrong. The $10 is a reasonable attempt by Comcast to make up for their mistake. |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| How can you say $10 is reasonable. Just what exactly can you get with that $10?
Between 1-5 minutes of therapy?
A fifth of Crystal palace vodka to make you forget the incedent?
Maybe a refill on the bottle of Ritallin for your kid so can forget!
This to me shows that they don't have any proactive contingencies for disgruntled workers. The $10 is a joke!
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to ScottMo
said by ScottMo :That's not the point. No one is claiming to be scarred for life because they saw a penis. When one watches a cable channel, there is an expectation that one will see what one paid for. To inject a X-rated movie clip into a PG show is violation of that trust (and contract for that matter). I won't argue that it shouldn't have happen. Saying that they violated trust I'm not so sure about. I don't explicitly "trust" any company but I know what you mean. I won't however agree that it was a violation of contract. Show me an contract (or user agreement or terms of service or any other "offical" document") that says anything about them not doing what they did. Good luck finding it.
I would expect someone to complain if they tuned into a porn channel expecting to see a pron movie & instead had bits of the Oprah show (or a televangelist) pop in during the movie. If it was a PPV video (porn or otherwise), I would expect a refund of the purchase price of the movie as it wasn't delivered in an unaltered state. If it was on a standard channel, i would expect a complaint to. And if they want a partial refund for the period of time that normal programming was interrupted, that 30 seconds was about 1/10 of 1%. At $100/month for programming, that comes to 10¢... or slightly more then nothing.
Its not about whether its bad to view porn, or whether Americans are uptight about sex, or if people are "scarred" for having to see porn when they had no intention of doing so. Its about a company that took someone's money to show them one PG-rated football event, and showed them an X-rated clip during it. That's wrong. The $10 is a reasonable attempt by Comcast to make up for their mistake.
Does $10 really "make up" for the mistake? Are you saying that you didn't want to see it, but for $10 you'll feel ok and well compensated for having to watch it? Are you saying that $10 makes up for having to have a conversation with your daughter (or son) about what they just saw?
My answer to all of the above is no. It doesn't really "make up" for any of it. Nothing will make up for it if you really were offended. If you were offended, you should want to make sure it doesn't happen again and the appropriate people are punished if applicable. If you weren't offended, just move on.
It's nice that Comcast is offering a $10 credit. I'm saying that, to me, it's not necessary. An appology and knowing what actions were/are being taken to prevent it again would be worth more. Plus ultimately that $10 credit is just going to be paid for by customers anyways. |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
| reply to ScottMo
said by ScottMo :That's not the point. No one is claiming to be scarred for life because they saw a penis. When one watches a cable channel, there is an expectation that one will see what one paid for. To inject a X-rated movie clip into a PG show is violation of that trust (and contract for that matter). Oh please. Get over yourself and grow up. |
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tmh
@qwest.net
| reply to ScottMo
said by ScottMo :When one watches a cable channel, there is an expectation that one will see what one paid for. With rare exception, the content on every cable channel I paid for falls drastically below my expectation.
tmh |
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ScottMo
Premium,MVM
join:2000-12-15
Stony Brook, NY
| reply to S_engineer
said by S_engineer :How can you say $10 is reasonable. Pretty easily, actually. You're looking at it from a restorative perspective (ie: how can one be "restored" by $10). But again, the point is missed. One can not be made to forget what they saw. Its impossible. But if one pays Comcast $50 for a month of TV of the buyers option and Comcast chooses to violate (willfully or not) that, then certainly refunding a portion of the monthly contract amount is a "reasonable" attempt at a solution.
It may not make everyone happy, but nothing will. |
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ScottMo
Premium,MVM
join:2000-12-15
Stony Brook, NY
| reply to cdru
First, thanks for your intelligent response to my post. These kinds of topics often slide into the "why don't you grow up - no, YOU grow up" types of childish arguments.
said by cdru :...I won't however agree that it was a violation of contract. Show me an contract (or user agreement or terms of service or any other "official" document") that says anything about them not doing what they did. Good luck finding it. Its irrelevant what the TOS says or doesn't say (in this case). When one buys something there are implied warranties that do not have to be stated. Here's Comcast's disclaimer of warranty (caps are theirs):
THE COMCAST EQUIPMENT AND THE SERVICES ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER COMCAST NOR ITS AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS OR CONTRACTORS WARRANT THAT THE COMCAST EQUIPMENT OR THE SERVICES WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR OPERATE AS REQUIRED, WITHOUT DELAY, OR WITHOUT ERROR. NEITHER COMCAST NOR ITS AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS OR CONTRACTORS WARRANT THAT ANY COMMUNICATIONS WILL BE TRANSMITTED IN UNCORRUPTED FORM. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF PERFORMANCE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED AND EXCLUDED UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.
Seems pretty straight-forward: "we're not responsible for anything". Except for the last 7 words: "unless otherwise prohibited or restricted by applicable laws". Guess what, there's plenty of laws that contradict this disclaimer. While I do not claim to be an expert in AZ law (I am not a lawyer), paying a company to provide one type of entertainment when it violates FCC regulations and airs another falls squarely into the "unless otherwise prohibited or restricted by applicable laws".
And if they want a partial refund for the period of time that normal programming was interrupted, that 30 seconds was about 1/10 of 1%. At $100/month for programming, that comes to 10¢... or slightly more then nothing. Which is why Comcast's offer seems to be a reasonable attempt to make up for their blunder.
It's nice that Comcast is offering a $10 credit. I'm saying that, to me, it's not necessary. An apology and knowing what actions were/are being taken to prevent it again would be worth more. I assume Comcast is going to take steps to prevent it. The only way corporations have to say "sorry" is by money. Does firing the tech who let this slip (assuming thats what happened - I haven't read anything by Comcast that indicates they know what happened) make people feel better? I'd rather have the guy keep his job, and get better trained or proceedures put in place to prevent it. I also don't think the $10 is necessary, but its an acknowledgment of the seriousness of the situation. Before people blow a gasket saying how can $10 be "serious", multiply that by the number of viewers. To a company, that's serious. |
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ScottMo
Premium,MVM
join:2000-12-15
Stony Brook, NY
| reply to major marco
said by major marco :Oh please. Get over yourself and grow up. Thanks for the tip. I'll try. |
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ScottMo
Premium,MVM
join:2000-12-15
Stony Brook, NY | reply to tmh
Same here. |
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Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| reply to S_engineer
said by S_engineer :How can you say $10 is reasonable. Just what exactly can you get with that $10? Between 1-5 minutes of therapy? A fifth of Crystal palace vodka to make you forget the incedent? Maybe a refill on the bottle of Ritallin for your kid so can forget! This to me shows that they don't have any proactive contingencies for disgruntled workers. The $10 is a joke! yes it is a joke, people should just need an Apology. but welcome to America where every wrong is made right with money. its why our nation is so sue happy, every little wrong can only be made right with money.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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