|reply to Justcode |
Re: Fairpoint switched over Verizon's alias names not username
I am so glad I posted this problem, After several days and talking to 3 different tech support persons at FairPoint I got a few answers and they are not pretty... First of, as you all know, they screwed up many accounts. The reason I was finally given is that the names got moved over and a lot of the Primary Account names were created using the 'vze...' prefix instead of the email friendly name we all chose. This is screwing up the servers that they are unable to edit or make changes to the accounts. My account has one of these 'vze...' names as the primary account name which they are blaming on most of the issues. They said once they get rid of the verizon alias names they can go in and straighten up the accounts. Right now they are unable to make account changes because of this issue.
Having one of these accounts, they did move over 2 of my email account but both are using the 'vze' numbers instead of my email names. The other one was transfer ed fine but that one has an 'res' account name hooked to it. The last one they cannot find in the system but it also has a website attached to that account and they stated that because they were unable to make changes to the account they could not move that account over.
Bottom line, there is a lot of us in the same boat and they ARE aware of the issue. I also got from one of them is they used a third party company to do the transfer and they just plain screwed up (not sure if that is true, though..) The last person I talked to last night said their projected timeline for a fix of the 'vze' issue will be by Thursday the 5th. By then they should have the primary account issues fixed and they can begin to fix the mess once the system allows them to do so. I was told to check my account then, and if it is still screwed up, call them.
Also he stated that because of this issue the website moving was put on hold (cause the accounts are screwed up) and they will not be working on moving any more till the 6th of Feb. It will be at least a week or two to get them all up and running and not until the 18th (I think). Once they move all of them over and they are active, they will give us ftp access instructions. He could not get into any details until it was done but he said it will be different from the way Verizon did it. So expect not having ftp access until the 18th or so.
Another issue with them is that my sent folder has not been moved over nor most of the emails sent in December. I was able to login to my Verizon/yahoo account up until last night. Now they all direct me to go to FairPoint. So a lot of my emails and saved pages may be lost forever due to the fact I can not access the account to move the emails over manually myself. I do hope they resolve that issue once they get this one fixed and sync up the files so we have them all.
I'll post back if I get more information from them,
Good luck all!