Telegraph coverage of email problems
Pardon me for shamelessly trying to drum up readers, but I have a front-page story in the Nashua Telegraph today about the problems. Folks who read this forum already know everything that's in the story, but here it is:
I also have a news blog item this morning, noting that problems continue. I've also contacted the Public Utilities Commission to see if they have an official response beyond what they had yesterday.
Keep up the great work Dave. I'm a Telegraph subscriber, and I'm glad to see extensive follow-ups on this whole Verizon-Fairpoint transition, in local newsprint. This is definetly something that needs to be kept track of, as it effects such a huge number of people using not just telephone, but also Internet and VOIP.
|reply to Dave Brooks |
E-mail is a mission critical application today. However the majority of my Verizon e-mail isn't getting through, even though my Fairpoint primary and sub-account e-mail addresses were all set up and working before the transition.
More important I havent received an email from Fairpoint acknowledging the extent of the problem with suggestions on how to fix it. That gives them away as a "fly-by-night" outfit, as many suspected. Also I logged on to my primary email account at myfairpoint.net and neither my alias email address, nor my sub accounts are listed.
|reply to Dave Brooks |
PS: Several years ago Verizon had a lot of problems with email from legitimate addresses being rejected by their mail servers. However Verizon quickly learned to be upfront with their customers about the problem, their system engineers efforts to address it, and a means for customers to communicate with Verizon system engineers about the problem. However Fairpoint Non-Communications seems to believe that cryptic communications to the media is the best way to communicate with customers concerning engineering problems related to the transition.
|reply to lobster11 |
said by lobster11:That is my frustration. With any conversion as massive as this there are bound to be hiccups.
More important I havent received an email from Fairpoint acknowledging the extent of the problem with suggestions on how to fix it.
The silence from FairPoint is deafening. The only info about the issue is what folks have found out on their own, speaking to FairPoint reps and Dave's articles at Nashua Telegraph.