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reply to Justcode

Re: Fairpoint switched over Verizon's alias names not username

The biggest gripe I have is there is NO communication regarding this problem is happening to everyone and what will be done about it. There was a small article on WMUR news (web page) but it did not give you any info what and when it will be fixed. Mine has been down since Saturday. Forget about calling and live tech chat! I have tried that for 2 days and just busy.
My question is do they really think we are suppose to try and fix this problem ourselves? I don't have a clue where to start. The only thing I tried to do is log in Fair Point and it would not take my pass word.
Whewww! Ok, so when the problem is corrected, will we be able to just log on? Will all our e-mails still be there from Saturday? What good is paying for Fios if you cannot even use the e-mail?
Thanks for letting me vent!