|reply to MT42 |
Re: Fairpoint switched over Verizon's alias names not username
said by MT42 :What are you trying to log-in to? There are three different things.
When I tried to log-in to the new FairPoint site, it tells me my password is invalid!?!? Anyone else having any issues with this? And when I click on the icon for "Live Chat Support" it says I am #4 in the queue and should be replied to within 1 minute... It's now been over an hour and a half! Booo FairPoint
Welcome, Sign-In (customizing myfairpoint.net webpage)
Webmail (accessing Fairpoint webmail)
Manage Account (customizing e-mail accounts and web space)
You should be using firstname.lastname@example.org (Your primary old Verizon account name) and password for all three.
Obviously if your primary account from Verizon wasn't ported over to Fairpoint properly, that is probably to blame as to your log-in issues. Hopefully it will be corrected soon. With any luck the adage "time cures all" applies here.
I haven't had any problems logging into any of the three listed above...
Although it's not unreasonable that we're having these issues, it is extremely poor business practice that Fairpoint's customer service (what of it there is) is severely lacking in providing proper and useful assistance.