ddg4005
Premium
join:2001-08-22
Bronx, NY | Verizon Now Has Single Support Number
This is a good first step for Verizon. Hopefully you'll now be able to speak to someone without going through 17 different voice prompts.
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A man must have a code -Bunk |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ | But it looks like Verizon Wireless will still be separate. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to ddg4005
No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice regonition system that doesn't recognize anything you want. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| said by Dogfather  :No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice regonition system that doesn't recognize anything you want. Have you ever called DirecTv and their IVR? There are never any options to cancel a package. They take the cake.
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"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs:
·AT&T Midwest
 ·Cingular Wireless
·Verizon BroadbandA..
·RoadRunner Cable
| reply to ddg4005
No it will be just like at&t 1-800-ATT(288)-2020. Instead of having a billion numbers to call, u just call the one number, and go through the prompts to direct you to the right dept. So it wont be easyer in terms of navigation, just in rembering one number. |
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soothsayer15
join:2002-03-01
Irving, TX
| reply to ptrowski
said by ptrowski :said by Dogfather :No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice regonition system that doesn't recognize anything you want. Have you ever called DirecTv and their IVR? There are never any options to cancel a package. They take the cake. To me, DirecTV has one of the best IRVUs. It understands me and actually processes changes I make, sometimes even before I hang up the phone. |
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rdmiller
join:2005-09-23
Richmond, VA | reply to TKJunkMail
You understand that VW is an independent company (although it is treated as one company here at BBR)? |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| said by rdmiller :You understand that VW is an independent company (although it is treated as one company here at BBR)? Maybe Verizon Wireless is independent. But it's financial results are reported as part of Verizon as a subsidiary every qtr. And I get 1 bill every month that covers both landline and cell phone use. So for all practical purposes it is one company to the customers.
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My BLOG .. .. Internet News .. .. My Web Page |
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anoymous72491
@mindspring.com | reply to ddg4005
Yeah! One number means long holding time |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to ptrowski
I had no problem with DTV package cancellations cause at least at the time they allowed package downgrades online where I didn't have to talk to anyone. |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
| reply to Dogfather
said by Dogfather :No kidding. A single phone number is pointless if you have to spend 20 minutes arguing with a voice recognition system that doesn't recognize anything you want. I hate that Failed voice recognition system that VZ uses. Now other companies are adopting it. It works just as poorly. Now you have to deal with a computer that doesn't understand English before attempting to communicate with people that don't speak English. Ya, this is progress. 
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If only the Verizon CSRs worked this well.  |
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