|reply to Justcode |
Re: Fairpoint switched over Verizon's alias names not username
I am a business DSL customer of Verizon and was never informed at all of this transistion. I still have Internet access (thank God), but they didn't port my DNS PTR record, so most of my outbound email is being dropped or bounced becasue reverse lookups fail to find anything.
I have no idea at this time how my business we are loosing because our customers don't get our emails.
I've tried to call the Tech support line many many times but always get a busy signal. I have tried the Live Support online several times, and it does show I'm in a queue and lowers the counter a couple times then freezes ... leaving the same count for over an hour and eventually the window goes blank then says it lost the connection ... I think they are just being overwhelmed!
As someone else said, time heals all, but I'm loosing business here and all for something that should take all of 1 minute for them to fix, but I just can't get through!