linicx
Caveat Emptor
Premium
join:2002-12-03
United State
 ·CenturyLink
| reply to networkguru
Re: Thinking of switching to teleblend, how was your experience
Anyone who thinks Vonage is great is crazy. It is terrific when when it works. When the telephony device breaks you are just as out of luck as you are at teleblend - judging from the replies I just read. You hear the same promises, go through the same reboot routines, and nothing is ever resolved. They would not replace the device nor would they tell me which device I could buy. The modem side never failed. They rebated four months the phone failed to work. after I filed a complaint with FCC.
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Mac: No windows, No gates, Apple inside |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
 ·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | reply to N9MD
I have noticed that too, but the forum as a whole has been quiet.
This forum is almost extinct.
On this website:
Voip Tech Chat Forum is # 9 in readership
ViaTalk is # 79
Vonage is # 103
TeleBlend is # 164
The TB forum should be merged into the main Voip forum. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to natedj
said by natedj  :...When I began to have issues, and tried to get help, the service (meaning customer service) was terrible ... they will almost never follow through with their promises. Has anyone noticed that TBSupport1 has not been heard from since March 9? Joe B is Director of Voice Services for TB ... and recent internet sleuthing suggests he is still with TB, but apparently in "stealth mode". |
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natedj
Elected
Premium
join:2001-06-06
Columbia, SC
 ·Earthlink Cable Mo..
| reply to networkguru
I've been onboard from the Sunrocket days as well and grudgingly moved over to Teleblend after I lost my (2) year service contract which I prepaid for. Seeing that Teleblend was one of the very competitive player in the market I switched over and for the most parts the service (meaning the phone service) was fine. When I began to have issues, and tried to get help, the service (meaning customer service) was terrible. They we're not mean nor disrespectful on the phone, but they will almost never follow through with their promises. I had a hard time getting my phone to work with no response from the Teleblend. I had no choice but to switch to vonage and even in doing that Teleblend was reluctant to release my number that I was trying to port. My situation may have been isolated, but there is no excuse to lie to a customer time and time again. The least they could do was call back like they said they would.
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Good judgement comes with experience...Experience comes after bad judgements |
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dg3274
join:1999-10-12
Lynnwood, WA
| reply to networkguru
I have also been with Teleblend since the Sunrocket switchover and before Sunrocket I had Broadvoice and before that AT&T. Since I have had Teleblend I have not had one single problem whatsoever. I can't even come close to saying that about my previous three providers. |
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milli
join:2005-03-24
Livermore, CA | reply to networkguru
I have been with teleblend since the switch over. Initially I have had a couple of issues like unable to call Canada, getting charged for Canada calls, no incoming calls etc..But it is working out fine lately and can't really complain about it. |
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Bill44130
join:2003-10-08
Cleveland, OH | reply to networkguru
I have been a Teleblend customer since the SunRocket demise. I have to say I can't remember when the last time I had experienced any outage. I have had no reason to call support and the billing has always been correct. |
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danharley
join:2004-10-21
Apple Valley, CA
·Teleblend
| reply to networkguru
I'm a survivor of the SunRocket demise. My scars had time to heal ot the point that I'm actually pleased with the service. I thought I might check here to see what others had posted about Teleblend, which prompted me to perform some of my own research to see if there should be something that I should complain about. Sure enough.. there is...
What I believe was the best feature of SunRocket was their customer service. I called on a few occasions, and I was never on hold for more than a minute before I was talking to a human being. Furthermore, the customer support reps were very polite and thorough with a follow-up e-mail shortly after my calls. I would have paid double what SunRocket was charging just for their exceptional customer support and especially after enduring through Verizon's customer support hell for decades. It appears that I'm back in hell again as Teleblend appears to be no different than Verizon in how they handle their customer support issues.
I called 611 customer support @ 12:10 PDT just for the sake of doing it. It is now 12:30 PM PDT, and I'm still on hold waiting to talk to a human.
So much for me referring customers to Teleblend...
NetworkGuru - My advice to you is to stay with Vonage. The extra $10/month is worth it if you can get someone at Vonage to answer the phone when you call them.
DCH II |
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sri76
join:2009-03-09
Framingham, MA | reply to TeleCust
Hi Telecust,
Was your issue resolved?
Thanks, |
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sri76
join:2009-03-09
Framingham, MA | reply to TeleCust
I agree, that is what they are doing even to me. |
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sri76
join:2009-03-09
Framingham, MA
| reply to networkguru
Hi,
I am a customer for around 2 years.
Pros if it works it works great, I have unlimited calling to India when it gets connected the call quality is great.
If you have any issues then forget to use it atleast for >2months, because the customer service is so great you will never ever get a reply back. If your phone is not working, then the only alternate way to call is from a cell phone, the customer service is only opens when you day time minutes start and closes when your night time min. start if you are in EST. I am having issue for more than a month and it has not be resolved and they say they will call never call back, you leave a Voice message no reply ever. If you mail for support they will reply asking the same information that was already there in first mail once you send a reply you will forget about the mail you sent them because you get response you don't know when, again asking more info. again the response you don't know, so you get finally pissed and call the customer service they transfer to technical support, you know what they do, tell you to reset and run power cycle and it should work, you tell them you have already done, they say we have done some changes at our end so it works they hang the phone, as usual it doesn't work, again call CS again the technical people different person now gives the same response and finally it will never be solved.
I am a very dissatisfied customer. I checked BBB report these guys didn't even respond to BBB mail asking for basic info. You open BBB you see 128 not resolved issues and only 2 issues resolved.
With this you get the idea.
If a teleblend person is reading this, and feeling that this is not the case with teleblend prove it.... Then I will take time again and will update the forum again. My case number is 323273. There more other cases that are open which I never got a ticket number too. |
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TeleCust
@hyperband.com | reply to TeleCust
TBSupport1, Any update pls? |
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TeleCust
@hyperband.com | reply to TBSupport1
Yes, factory reset was performed. |
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TBSupport1
join:2007-09-11
Leesburg, VA | reply to TeleCust
Alright. I'll take a look. You may want to factory reset the device. I'm not sure if they led you through this process or not. Let me take a look at the ticket and get back to you. |
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TeleCust
@hyperband.com
| reply to TBSupport1
Ticket number is 318851. Talked to fifth rep yesterday and she told me that she is escalating the issue to service engineer.
I told all the reps I talked to that there must be some problem with gizmo as phone1 light is constantly on even there is no phone cord cord plugged into gizmo and it may have to be replaced. But all they say is they are escalating the issue to service engineer. |
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TBSupport1
join:2007-09-11
Leesburg, VA | reply to TeleCust
Can you please send me your ticket number and I will take a look at what is going on? I apologize that you are having issues, and I will work to get your problem resolved as quickly as I can. |
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TeleCust
@alter.net
|  reply to networkguru
I was a sunrocket customer and switched to teleblend after sunrocket went down.
I was quite happy with the service as I had no major problems in a long time.
Eight days ago my phone stopped working, no dial tone, just a busy tone. In last 8 days I called them four times and talked to four different reps. each told me that they are escalating the problem to their service engineers and will contact me back.
Eight days after my phone went dead, I am still waiting. No communication from Teleblend.
So I guess till the service works, its very good, but just one problem and then you are on your own. |
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TBSupport1
join:2007-09-11
Leesburg, VA | reply to DANNY_nj
That problem has been resolved earlier on in the day. |
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DANNY_nj
@prenhall.com
| reply to networkguru
Teleblend is not working these days. Atleast my phone.
Refer link for details...
»support.teleblend.com/index.php?···ewsid=18 |
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texxsharkk
join:2005-08-24
Lake Stevens, WA
·Comcast
·Teleblend
| reply to N9MD
I tend to be one of those 'if it ain't broke, don't fix it' guys...in this case, I rarely go back and update reviews unless (1) I'm really upset with the service, or (2) dslreports.com reminds me to go update my review!
I'm sure if Teleblend only had a few customers, then they wouldn't still be in business...but if that really is the case, then better for me since my service is working great. |
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