|reply to SueRR |
Re: [ex-VZ] outlook express
Unfortunately, I don't know exactly what happens when you use the "Report as spam" button. I would *think* FP would use that information to improve their filtering, but there is absolutely NO documentation of that button in the Web mail help.
Are the spam messages marked as such in the subject line of the e-mail? If not, then they're not being recognized as such by FP's e-mail server. You can try logging in to FP's Web mail BEFORE you use Outlook Express and individually report any spam e-mail in the Web mail inbox as spam by clicking the box to the left of the e-mail message(s) and then clicking on the "Report as spam" button above.
In the worst case you can choose more agressive filtering, and check via Web mail to be sure nothing important has been identified as spam. In this case be sure to use the "quarantine" option instead of the "delete" option.
Unfortunately, there's no "This isn't spam" button. Your only option there is to add the e-mail address(es) of your mailing lists to the "Never block" list that you can access through the "Spam preferences" settings.