wesj
join:2009-02-07
New York, NY | no incoming calls as of yesterday, Feb. 06, I have been unable to receive incoming calls. No customer service available on the weekends. Filed ticket #319304. Anyone experiencing similar problems? Thanks. | |
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kazunks
@optonline.net | Re: no incoming calls Same here, I posted just before you. This started yesterday 2/6/2009 in the afternoon. My location is Eastern Long Island. When I called, the rep said ther were no outages reported, so the problem must be on my end. | |
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kazunks
@optonline.net | Re: no incoming calls I have two numbers,main and signature. Line is busy when I phone in on main number, but I get through when I phone in on the signature number. | |
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| | wesj
join:2009-02-07
New York, NY | Re: no incoming calls I also am unable to forward calls. | |
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kazunks
@optonline.net | Re: no incoming calls Same here! | |
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kazunks
@optonline.net | I cannot forward calls either | |
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| | wesj
join:2009-02-07
New York, NY | I have not been able to use the signature number since the switchover from SunRocket although it still appears on the sign in page. Did you have to set that with Teleblend? Thanks. | |
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kazunks
@optonline.net | Re: no incoming calls No, it was automatic but it cost a few extra dollars per month. | |
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| | | | wesj
join:2009-02-07
New York, NY | Re: no incoming calls I am now getting incoming calls dialed from my mobile phone. but not consistently. any change in your status? | |
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kazunks
@optonline.net | Re: no incoming calls Yes, same here. The teleblend phone rings, but the caller does not hear a ring on their end. | |
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| | | | | | wesj
join:2009-02-07
New York, NY | Re: no incoming calls and now out again! | |
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kazunks
@optonline.net | Re: no incoming calls same! | |
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TBSupport1
join:2007-09-11
Leesburg, VA | Re: no incoming calls We are looking into this. We will keep you posted. If you can provide ticket numbers or PM me your Telephone number that would be great.
Thanks | |
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| | | | | | | | | wesj
join:2009-02-07
New York, NY
1 edit | Re: no incoming calls said by TBSupport1  :We are looking into this. We will keep you posted. If you can provide ticket numbers or PM me your Telephone number that would be great. Thanks Ticket #319304. Phone #(removed- please instant message if necessary). Had incoming calls for a while but now no incoming calls again. Hope you can fix this. | |
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| | | | | | | | | drogot
join:2009-02-08
New York, NY | Re: no incoming calls Same scenario with me. Teleblend, I PM'd you with the number | |
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| | | | | | | | | wesj
join:2009-02-07
New York, NY | Re: no incoming calls That makes three of us in the New York area who are without incoming service not to mention those who do not Google or use dslreports. Lets hope Teleblend solves this problem soon. | |
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SannyMak
@optonline.net
| I am also having the issue, there are 2 tickets#
Ticket ID #: 319361
Description: ticket# 319301
Lately I believe that if you have teleblend than you may miss important calls bcos you don't know that system is not working and you are not rec'ving incoming calls,
I was interested in India unlimited plan and now rethinking that if 50% of the time service is not working than whats the use, should teleblend get paid 50% of the time, I am sure this is not first time issue, it happened in past and recurring but customers doesn't come to know until unless they are expecting call from someone and than come to know that their incoming is not working | |
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TBSupport1
join:2007-09-11
Leesburg, VA | Re: no incoming calls Actually, one of our carriers is experiencing an issue that is affecting customer's in the Northeast region of the US. They are working to resolve the issue as quickly as possible and should have this fixed shortly. | |
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| | sannymak
join:2009-02-08 | Re: no incoming calls Any ETA on this!! | |
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TBSupport1
join:2007-09-11
Leesburg, VA | Re: no incoming calls There is not an ETA on this. As soon as we know, we will provide an update. | |
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| | | | sannymak
join:2009-02-08 |  Re: no incoming calls
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TBSupport1
join:2007-09-11
Leesburg, VA
| Re: no incoming calls It will not be a month. The carrier is scrambling to try to fix an issue as quickly as possible.
Think about this like the ER, someone comes into the ER with an issue. The doctor looking at the issue is not going to say, the issue with the person is going to be resolved in the next 15 minutes. They are telling you that they are working on it and it should be resolved in a reasonable amount of time. We are working on the problem and trying to get it fixed as quickly as possible, but we do not at the moment have an exact time for you about when the problem will be resolved. | |
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erikthebean
join:2007-06-25
Manchester, NH | Does this incoming issue have something to do with the fact teleblend has changed the incoming did provider?? | |
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TBSupport1
join:2007-09-11
Leesburg, VA | Re: no incoming calls No this does not have anything to do with any porting of numbers. | |
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TBSupport1
join:2007-09-11
Leesburg, VA | We have been notified that this issue should now be heavily improved. Most if not all calls should now be working. We are monitoring the situation and will update everyone if something else changes. | |
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Reub
@mindspring.com
| The issue is NOT improved. I live in Queens, NY and have been dealing with this problem for too many days now! I advise anyone who is thinking of getting Teleblend phone service to reconsider as their service is unreliable. Still no incoming calls after days and days of waiting! Fix this problem now!!! | |
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TBSupport1
join:2007-09-11
Leesburg, VA
| Re: no incoming calls We are working with our carrier to get this problem fixed. It is not on our end, but on the carrier's end. We are waiting for them to resolve the issue, which is why I said that we were notified that the issue should be heavily improved.
Can you please send me your ticket number or your TN, and I will take a look at what is going on? | |
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| sannymak
join:2009-02-08
| I agree, its still not working, I have to use SIM dialing to get phone on my cell but many time SIM dialing is also not working... burning up my cell phone minutes, not sure how long will this issue be and if we as customer have any choice apart from start looking for more dependable service than teleblend. | |
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TBSupport1
join:2007-09-11
Leesburg, VA | Re: no incoming calls What do you mean SIM dialing? Do you mean Sim-Ring?
Do you have a ticket number? I need a ticket number or your TN. | |
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| | | sannymak
join:2009-02-08 | Re: no incoming calls Yes, I mean Sim ring... ticket # 319301, sometime outgoing also stops working... currently I rebooted and its working but Incoming still have issue. | |
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TBSupport1
join:2007-09-11
Leesburg, VA
| Re: no incoming calls If you have to use Simring to get calls, then this is not a problem with Inbound service that we were having.
This is an issue that your call is not getting to your device and only goes out to your cell phone and not related. We'll take a look at your ticket. | |
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jl3243
join:2009-02-26
Albany, NY | I don't have incoming calls about 2weeks. Teleblend issued me ticket # --321949
but issue not solved nor answered for 4 days. TBSuport1, can you do something? | |
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| jl3243
join:2009-02-26
Albany, NY | Re: no incoming calls its fixed now thanks TBsupport1 | |
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