erikthebean
join:2007-06-25
Manchester, NH | reply to wesj
Re: no incoming calls
Does this incoming issue have something to do with the fact teleblend has changed the incoming did provider?? |
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sannymak
join:2009-02-08 |  reply to TBSupport1
thanks for reply...So it could be a day or a month and teleblend doesn't have any idea when this will be fixed and customer will just have to wait. |
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TBSupport1
join:2007-09-11
Leesburg, VA | reply to erikthebean
No this does not have anything to do with any porting of numbers. |
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TBSupport1
join:2007-09-11
Leesburg, VA
| reply to sannymak
It will not be a month. The carrier is scrambling to try to fix an issue as quickly as possible.
Think about this like the ER, someone comes into the ER with an issue. The doctor looking at the issue is not going to say, the issue with the person is going to be resolved in the next 15 minutes. They are telling you that they are working on it and it should be resolved in a reasonable amount of time. We are working on the problem and trying to get it fixed as quickly as possible, but we do not at the moment have an exact time for you about when the problem will be resolved. |
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TBSupport1
join:2007-09-11
Leesburg, VA | reply to wesj
We have been notified that this issue should now be heavily improved. Most if not all calls should now be working. We are monitoring the situation and will update everyone if something else changes. |
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Reub
@mindspring.com
| reply to wesj
The issue is NOT improved. I live in Queens, NY and have been dealing with this problem for too many days now! I advise anyone who is thinking of getting Teleblend phone service to reconsider as their service is unreliable. Still no incoming calls after days and days of waiting! Fix this problem now!!! |
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TBSupport1
join:2007-09-11
Leesburg, VA
| We are working with our carrier to get this problem fixed. It is not on our end, but on the carrier's end. We are waiting for them to resolve the issue, which is why I said that we were notified that the issue should be heavily improved.
Can you please send me your ticket number or your TN, and I will take a look at what is going on? |
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sannymak
join:2009-02-08
| reply to Reub
I agree, its still not working, I have to use SIM dialing to get phone on my cell but many time SIM dialing is also not working... burning up my cell phone minutes, not sure how long will this issue be and if we as customer have any choice apart from start looking for more dependable service than teleblend. |
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TBSupport1
join:2007-09-11
Leesburg, VA | What do you mean SIM dialing? Do you mean Sim-Ring?
Do you have a ticket number? I need a ticket number or your TN. |
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sannymak
join:2009-02-08 | Yes, I mean Sim ring... ticket # 319301, sometime outgoing also stops working... currently I rebooted and its working but Incoming still have issue. |
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TBSupport1
join:2007-09-11
Leesburg, VA
| If you have to use Simring to get calls, then this is not a problem with Inbound service that we were having.
This is an issue that your call is not getting to your device and only goes out to your cell phone and not related. We'll take a look at your ticket. |
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jl3243
join:2009-02-26
Albany, NY | reply to wesj
I don't have incoming calls about 2weeks. Teleblend issued me ticket # --321949
but issue not solved nor answered for 4 days. TBSuport1, can you do something? |
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jl3243
join:2009-02-26
Albany, NY | its fixed now thanks TBsupport1 |
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