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fatness
subtle
Janitor
join:2000-11-17
fishing
kudos:13
Host:
Bright House Netwo..
Earthlink DSL
TekSavvy
Forum Feature Requ..
Need Site Help

do you think?

With a small amount of the (first ever?) profit they made, Earthlink should rehire some of their former US tech support people. They used to have excellent tech support, by phone, e-mail, and on this site. Since it's all been offshored it's become just a crapshoot.

hrobins
Premium
join:2000-10-15
Regina, SK

Fatness, pardon the pun, fat chance for that. When I worked there back around 2000, they called for a team meeting and announced that all dailup support was going to be outsourced. We told the manager that the outsources were not that good and they would cost customers. We were told by the VP of Earthlink, to not say a bad word about the outsourcers. They knew the service sucked, but didn't care it was all about making money.

*The above statement is my views, and my views only, and should be taken as such.
Sorry for the bad English, its 2am here and I haven't been able to sleep for about 26 hours. *


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