 RARPSL
join:1999-12-08
Suffern, NY | reply to Mr Matt
Re: How do I get a free modem to replace the one I purchased? said by Mr Matt:  Will subscribers get a free DOCSIS 3.0 Modem to replace the Modems that they purchased and are now obsolete? Will subscribers be forced to lease their modem if they are not leasing their modem now? Can we continue to use our existing modems if we do not want to upgrade? Those questions should be answered before customers are forced to upgrade. If you have your own purchased modem, you can still use it so long as you do not want the DOCSIS3 Tier. If you want it, you will need to either lease or buy a D3 Modem. I see no reason why you feel you are entitled to a free OWNED D3 Modem if you are not leasing your D1.1/D2 modem now. If you are leasing, you should get a free swap (at the same leasing rate). This is assuming that the ISP is charging a lease fee if you do not supply your own modem. If there is no discount for using your own modem, then you are entitled to a "free" leased modem but not one that you will own (ie: It must be returned at the end of your service). |
