| What a screwed up company So long standing verizon business fios customer and overall my satisfaction with them was amazing.
Now fairpoint has cut all email access to our company and after literally 6 days I finally got someone on the phone. They couldnt find us in the system so decided to escalate it/
Chantale (my wonderfully abrasive support person) tells me they will email me the feedback once the ticket is close.
Huh.. EMAIL? When I asked how that was even possible I got a a stuffy answer of "The system will email you when it is corrected"
Weird.. How is that possible if my mail system is down.
Oh and I forgot.. She asked me for my password. Um, if I knew my password.. 1) No support person every asks for it 2) If you dont know it then what the hell is fairpoint around for?
Never before have I wanted to scream on a phone call since when an HP support person asked me to change my video resolution on a laptop that was broken in half.
GL Fairpoint.. Your going to need it. |
