Well south of the Charles, people in our area have fled RCN as quickly as possible: lots of disconnects, bad service etc. The article should note that in most of the Boston metrowest area, RCN also competes with Verizon Fios as well as Comcast. We have the choice of all three in our city, e.g..
For years before, RCN kept the local incumbent cable co in check to prevent too outrageous behavior.
