| Fairpoint problems Many of the Fairpoint problems have nothing to do with email. They did send the correct information on switching over the accounts, but failed to send information regarding changed connection settings.
Therefore, many of us were unable to connect at all - so email didn't really matter. The on-line costumer service chat was a joke since none of us could connect.
They underestimated (an obvious pattern with this company) the amount of problems and complaints that would result and were overwhelmed.
Also, they have problems with many if not all of the authentication processes when costumers dial in to local access numbers. So, everyone is now crammed onto the 1-500 number in the mean time.
This, in turn, led to more costumer service calls because, like me, people were confused as to whey they provided the 1-500 number to use -- and then it didn't work due to the call volume.
I paid my Jan bill on time since they had not taken over yet, but I urge everyone out there NOT to pay their February Fairpoint bill. I will not. --Roger |
