uther
join:2001-12-04
Saint Louis, MO
| reply to megarock
Re: file already!
The St. Charles part of Charter's phone service is AT&T's CBR-based phone service. The rest of St. Louis is using Charter's VoIP service.
Only reason why I know this is because I used to work there doing tech support for their phone service.
The reason why I quit Charter is because of their lack of ethics on how to treat customers. They'd rather force customers to buy more products instead of actually fixing their problems.
For example, I've seen many a customer go without dialtone for a week. Having no dialtone on any phone service for more than 24 hours is an FCC violation. I'm surprised the FCC hasn't stepped in and completely buried Charter in citations/fees/penalties/etc for all the customers they've screwed over.
Charter's techs are forced to follow a script called "S2S" or "Service 2 Sales" for their tech support personnel. You can be the best tech in the world working there, but if you don't sell anything, you're considered worthless in their eyes and they'll fire you without blinking. |
